Cant access Addons in 5.8

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Guys,

Guys, I've a few 5.8 sites on one server and none of them can access Extend Concrete5/Get more Addons where they see "No addons found" ??? On about 6 sites!

Any ideas please!

Ian

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igrieves
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jessicadunbar replied on at Permalink Reply
jessicadunbar
Hi Ian and Garcia78,
I'll try replicate on my end with the same version and setup, but I'll need a little more information. Will you both send your environment information to us? You can find the environment info for your Concrete CMS site on this URL: yourwebsite.com/index.php/dashboard/system/environment/info

Cheers,
Jess
igrieves replied on at Permalink Reply
igrieves
Hi Jess,

Thanks. The info is:=

================
# concrete5 Version
Core Version - 8.5.2
Version Installed - 8.5.2
Database Version - 20190925072210

# Database Information
Version: 10.3.28-MariaDB-log-cll-lve
SQL Mode: NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION

# concrete5 Packages
ExchangeCore reCAPTCHA (1.1.1), Modena Theme (1.0.3), Poptin (0.9.9)

# concrete5 Overrides
None

===========

The guy below thinks its a server issues as all mu C5 sites are being affected and others are not.

Looking forward to hearing!!! Ian xx
Myq replied on at Permalink Reply
Myq
Are you getting any News Flow updates on your dashboard when you log in (latest blog posts, deal of the day, etc?). It seems that there's something on your server blocking the request to the marketplace. Are outbound connections blocked?
igrieves replied on at Permalink Reply
igrieves
Thanks. No we are getting nothin on login!! Just:

NEWS FROM CONCRETE5.ORGFeed failed to load, got response code 403

TUTORIALSFeed failed to load, got response code 403

As you said something server side?
ConcreteOwl replied on at Permalink Reply
ConcreteOwl
The HTTP 403 is a HTTP status code meaning access to the requested resource is forbidden. The server understood the request, but will not fulfil it.
Are you declaring an HTTPS canonical setting where the SSL certificate is not valid?
This could cause the server to deny the request for external connections.
HTTPS to HTTP and vice-versa would also cause this kind of behaviour.
What is one of your sites URL's so we can inspect the code.
igrieves replied on at Permalink Reply
igrieves
Thanks. These three sites are having issues:

http://www.clearviewbusiness.com/...

http://greattewestate.com/

http://greattewestate.com/

If it is a Canonical setting please et me know where i can fix it. Not an area I am very familiar with. Ian
ConcreteOwl replied on at Permalink Reply
ConcreteOwl
The SSL Certificates are valid and the browser security inspector finds no problems, all resources are being served securely.
However, your cookies are not marked up as secure for some reason, I will see what info I can discover about the cookie secure and samesite settings for 8.5.2
igrieves replied on at Permalink Reply
igrieves
Hi Owl,
Sorry for asking but did you find out anything about this please?
Ian
ConcreteOwl replied on at Permalink Reply
ConcreteOwl
No Ian, unfortunately I came up blank.
Talk to your server people, maybe they can find something in the server log files?
igrieves replied on at Permalink Reply
igrieves
Thanks for trying : )
jessicadunbar replied on at Permalink Reply
jessicadunbar
Hi Ian,
Let's try a couple more things:
1. Check with your host to see if the following PHP extensions are installed:
Fileinfo, Mbstring, CURL, ZipArchive
2. Another possible cause could be something in .htaccess file (Post your htaccess here in a .txt format)
3. Incorrect file permissions on your server.

Cheers,
Jess
igrieves replied on at Permalink Reply
igrieves
Hi Jess,

Many thanks but the Add on access now works. My hosting company tweaked a few security settings which seems to have done it.

Thanks again.

Ian xx
jessicadunbar replied on at Permalink Best Answer Reply
jessicadunbar
Hi igrieves,
What hosting company do you use and do you know what settings they tweaked? I'd like to write up a how to troubleshoot.
Thanks!
Jess