Add-on support
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Bought an add-on,
How do I get support?
Don't say "talk to developer"
Tried that, no response!!
Is there any other way of getting support for a paid for add-on?
How do I get support?
Don't say "talk to developer"
Tried that, no response!!
Is there any other way of getting support for a paid for add-on?
did you use the support forum for that particular add-on? if so, how long has it been?
there's a support link in the side bar of the add-on.
you can open a ticket there.
if you're not getting a response within a few days, PM me a link to the thread and we will see if something is broken or perhaps the developer is out of town or something,.
you can open a ticket there.
if you're not getting a response within a few days, PM me a link to the thread and we will see if something is broken or perhaps the developer is out of town or something,.
Interesting point Franz. An out-of-office style reply for add-on/theme developers would be a nice addition to the marketplace system? I bet you get lots of false alarms re support when in reality developer simply isn't available to reply?
You're going to tell me it's already there and I missed it - I normally do ;-)
You're going to tell me it's already there and I missed it - I normally do ;-)
yeah, I'd love that kind of away from the office message for when I'm out camping or traveling. it would be nice to be able to add a message to every product detail page too, so you can let them know before they make the purchase.
We will put this on our long term list of stuff for concrete5.org
best wishes
Franz Maruna
CEO - concrete5.org
http://about.me/frz
best wishes
Franz Maruna
CEO - concrete5.org
http://about.me/frz
