http://collabtive.o-dyn.de/ is a pretty cool project manager, I think you could configure it for help desk too
I've used osTicket a few times and found it to be pretty good. http://osticket.com/
I've used ostickets (current like it but skinning it is a pain) andhttp://codecanyon.net/item/quicktick-the-deployable-helpdesk/62614... which was nice but had some email issues i think he resolved.
zendesk.com is an option that is nice if you don't mind the monthly bill.
zendesk.com is an option that is nice if you don't mind the monthly bill.
Have you used ZenDesk? Starting to consider it, how have you found it?
http://getsatisfaction.com
or build your own, based on FAQ package, discussion, calendar, etc
or build your own, based on FAQ package, discussion, calendar, etc
btw, I integrated a few tickets system for Concrete, and had plans to integrate osTickets too, would you be interested?
whmcs is awesome for hosting support.
iv been playing with quictick its pretty nice and easy
Hey there, I've been using Helprace by Satisware - it's a customer service software that features a helpdesk, knowedge base as well as a community and a feedback widget. It's a great cloud-based solution for all your customer service needs. It's also written in PHP and yes, a free plan is also available.
http://satisware.com/
http://satisware.com/
Whoops, looks like they've changed their website tohttp://helprace.com
As for helpdesk could you define what you are looking for ?
If you are managing an IT helpdesk, I would recommend you to go for GLPI
If it is for a helpdesk oriented toward supporting a software, several tracking solutions exists (Trac, Redmine, etc…) although not all of them are PHP (the latter was not),
If it is a CRM helpdesk you are looking for osTickets is pretty solid, (but Hesk or eTickets are not bad either),
now, if you would be more specific maybe we could point you to something better?
If you are managing an IT helpdesk, I would recommend you to go for GLPI
If it is for a helpdesk oriented toward supporting a software, several tracking solutions exists (Trac, Redmine, etc…) although not all of them are PHP (the latter was not),
If it is a CRM helpdesk you are looking for osTickets is pretty solid, (but Hesk or eTickets are not bad either),
now, if you would be more specific maybe we could point you to something better?
what features do you need?