Concrete 5 site is down FATAL ERROR
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I haven't touched this particular site in over 2 weeks (new site that is being built for a client). Suddenly, when browsing, the site is down the error logs display the following:
PHP Fatal error: Class 'Doctrine\ORM\Utility\PersisterHelper' not found in /home/calljoeh/public_html/harburn.com/concrete/vendor/doctrine/orm/lib/Doctrine/ORM/Persisters/Entity/BasicEntityPersister.php on line 1327
I tried to find help online about this error but couldn't find anything. Like I said ... the site hadn't been touched in over 2 weeks, and it worked then.
PHP Fatal error: Class 'Doctrine\ORM\Utility\PersisterHelper' not found in /home/calljoeh/public_html/harburn.com/concrete/vendor/doctrine/orm/lib/Doctrine/ORM/Persisters/Entity/BasicEntityPersister.php on line 1327
I tried to find help online about this error but couldn't find anything. Like I said ... the site hadn't been touched in over 2 weeks, and it worked then.
Here is the URL: http://harburn.calljoe4help.com/...
It's a new site that I'm building for a client, and, luckily, she is not super focused on it right now because it's summer.
The Host found the error in the errror_log. Any help would be appreciated. I'm brand new to Concrete 5, so these errors mean nothing to me. :/
Thanks!
It's a new site that I'm building for a client, and, luckily, she is not super focused on it right now because it's summer.
The Host found the error in the errror_log. Any help would be appreciated. I'm brand new to Concrete 5, so these errors mean nothing to me. :/
Thanks!
I have tried several permutations of that URL
http://calljoe4help.harburn.com/...
http://calljoe4help.com/
http://harburn.com/
http://harburn.calljoe4help.com/...
But none of those are showing a concrete install in the source code?
http://calljoe4help.harburn.com/...
http://calljoe4help.com/
http://harburn.com/
http://harburn.calljoe4help.com/...
But none of those are showing a concrete install in the source code?
There was an entire site located athttp://harburn.calljoe4help.com/!... Yikes!
If you can login directly to the dashboard, you can then trigger a refresh of database entities.
http://yoursite.com/index.php/dashboard...
login
Then navigate to /dashboard/system/environment/entities
Clearing the cache may also help.
http://yoursite.com/index.php/dashboard...
login
Then navigate to /dashboard/system/environment/entities
Clearing the cache may also help.
John, that brings up the same 500 error. No admin access.
The host did a restore from 2 weeks ago, when it last worked, and there is now a new error: PHP Fatal error: Class '\Concrete\Core\Backup\ContentImporter\ContentImporterServiceProvider' not found in /home/calljoeh/public_html/harburn.com/concrete/src/Foundation/Service/ProviderList.php on line 37
Sigh ... I'm getting ready to give up and go back to Wordpress... :/
Sigh ... I'm getting ready to give up and go back to Wordpress... :/
OK - this is what I did.
I deleted the .htaccess file, re-uploaded it one chunk of code at a time, and re-uploaded the concrete folder.
Now .. it's working! But I have no idea why, so I don't know how to prevent this in the future.
Ugh!
I deleted the .htaccess file, re-uploaded it one chunk of code at a time, and re-uploaded the concrete folder.
Now .. it's working! But I have no idea why, so I don't know how to prevent this in the future.
Ugh!
Prime suspect is your server, possibly they had a problem that caused your files to go AWOL.
Unless someone else has access to your admin login?
Unless someone else has access to your admin login?
Nope - the client doesn't even have admin access yet - no need to. I requested an immediate backup of the site, which they provided, so I have everything I need right now in case it goes wonky again. Such a headache! :/
Thanks, everyone, for your input!
Thanks, everyone, for your input!
Can you put up a URL so we can see the error.