Desperate For Assistance!
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I just copied three sidebar blocks to my scrapbook and now I can not add ANY new content blocks.
When I try and add ANY NEW content blocks on either the main page or sidebar the Add Block window briefly opens then the site tries to load a page from maps.gstatic.com which I suspect is the Google map block that copied to the scrapbook.
Is there any way to manually clear the Scrapbook?
Any assistance ASAP would be greatly appreciated.
Regards
M@
When I try and add ANY NEW content blocks on either the main page or sidebar the Add Block window briefly opens then the site tries to load a page from maps.gstatic.com which I suspect is the Google map block that copied to the scrapbook.
Is there any way to manually clear the Scrapbook?
Any assistance ASAP would be greatly appreciated.
Regards
M@
Can you clear it from the dashboard?
Unfortunately no!
I'm running an older version of C5 and it does not have the Scrapboard access through the dashboard.
I'm running an older version of C5 and it does not have the Scrapboard access through the dashboard.
can you remove it from the database. what version of c5 are you running?
I'm running 5.2.1.
Really appreciate any assistance!
Thanks
M@
Really appreciate any assistance!
Thanks
M@
wow, most people atleast upgraded to 5.3.3.1
you should also, 5.2.1 had quite a few security holes,
i don't have a 5.2.1 install up soo... yea
you should also, 5.2.1 had quite a few security holes,
i don't have a 5.2.1 install up soo... yea
"quite a few" is probably over stating it, but yes, it sounds like an upgrade is in order.
Be sure to backup first, but your version is old enough that its unlikely anyone will be able to provide much help.
Be sure to backup first, but your version is old enough that its unlikely anyone will be able to provide much help.
While I appreciate the advice it still leaves me where my last CMS did. Hung out to dry.
And this is the reoccurring nightmare with most CMS systems and in fact one of the reasons I moved from WordPress (among others) to C5.
I got absolutely fed up with the heart stopping upgrades and the code messes that would inevitably bring websites to their knees and require a virtual restart from scratch.
C5 promised this but being an early adopter these days means your going to be left behind very quickly. As is the case now.
C5's promise of "normal" upgrades quickly evaporated soon after 5.1 was released. I read countless tales of poor souls with upgrade paralyzed websites in various stages of functionality and again choose to ride out the upgrade cycles for the sake of my mental health.
Today, I again appear to be at yet another crossroads with yet another CMS. And while the community has been somewhat helpful they are not something to rely on in a crisis.
I could pay the $125 so C5 support could go in roll back my database or clean out the scrapboard tables but why bother... I'll just ride out this problem until I can COMPLETELY REINSTALL THE LATEST C5 FROM SCRATCH and then spend TOO MANY hours moving content over from the old websites. LIKE TOO MANY USERS OFTEN HAVE TO DO!
Thanks for the help folks.
And this is the reoccurring nightmare with most CMS systems and in fact one of the reasons I moved from WordPress (among others) to C5.
I got absolutely fed up with the heart stopping upgrades and the code messes that would inevitably bring websites to their knees and require a virtual restart from scratch.
C5 promised this but being an early adopter these days means your going to be left behind very quickly. As is the case now.
C5's promise of "normal" upgrades quickly evaporated soon after 5.1 was released. I read countless tales of poor souls with upgrade paralyzed websites in various stages of functionality and again choose to ride out the upgrade cycles for the sake of my mental health.
Today, I again appear to be at yet another crossroads with yet another CMS. And while the community has been somewhat helpful they are not something to rely on in a crisis.
I could pay the $125 so C5 support could go in roll back my database or clean out the scrapboard tables but why bother... I'll just ride out this problem until I can COMPLETELY REINSTALL THE LATEST C5 FROM SCRATCH and then spend TOO MANY hours moving content over from the old websites. LIKE TOO MANY USERS OFTEN HAVE TO DO!
Thanks for the help folks.
I can totally appreciate being frustrated with software, but I think your expectations are going to be difficult for anyone to reach. I've never seen software without bugs, be it commercial or open source, and I'm not really sure what we can do beyond release new improved versions to deal with them.
I certainly am not going to promise your upgrade process will be seamless, just as I never promised everything would work perfectly for you from the get go. That being said, it's not accurate to paint our upgrade process as painful and wrought with failure and frustration. Of course you see threads where upgrades didn't work in our forums, why would the 50,000 some odd sites that upgrade successfully bother posting anything?
You're also right that you can pay the core team to fix this for you, frankly if you started a support request I'd tell you we'd upgrade it first. Good luck getting anyone at wordpress or drupal to do that for ya. Moreover if you find $125 to be too high (wordpress support incidents cost $5,000 btw) you can always hire a freelancer here to dig into things and see if they can get it working.
So I dunno, I certainly get that it's disappointing when someone doesn't chirp up with a magic solution for you, but I'm not sure you're giving us any feedback we can do something with here. Nothing's perfect, you're on a way old version of software that does have an active developer base and working upgrade process, it's time to upgrade.
I certainly am not going to promise your upgrade process will be seamless, just as I never promised everything would work perfectly for you from the get go. That being said, it's not accurate to paint our upgrade process as painful and wrought with failure and frustration. Of course you see threads where upgrades didn't work in our forums, why would the 50,000 some odd sites that upgrade successfully bother posting anything?
You're also right that you can pay the core team to fix this for you, frankly if you started a support request I'd tell you we'd upgrade it first. Good luck getting anyone at wordpress or drupal to do that for ya. Moreover if you find $125 to be too high (wordpress support incidents cost $5,000 btw) you can always hire a freelancer here to dig into things and see if they can get it working.
So I dunno, I certainly get that it's disappointing when someone doesn't chirp up with a magic solution for you, but I'm not sure you're giving us any feedback we can do something with here. Nothing's perfect, you're on a way old version of software that does have an active developer base and working upgrade process, it's time to upgrade.
I don't think you're going to ever find a CMS that won't require an upgrade now and then. So far, I've upgraded 3 C5 sites between adjacent versions (5.2 -> 5.3, or 5.3 -> 5.4), and it's always gone smoothly for me. In fact the latest one I did was a snap because of improvements the C5 team has made to the upgrade process.
I have observed that it seems the more versions you wait before upgrading, the greater the risk of problems with your upgrade.
But as Franz pointed out, if you run a full backup on your site and database, putting your site back in the event an upgrade goes foul is a simple matter of restoring your backups. I would suggest you get comfortable with the processes of running backups and restores if you plan to continue using any CMS. It will take a lot of stress out of the upgrade process.
I have observed that it seems the more versions you wait before upgrading, the greater the risk of problems with your upgrade.
But as Franz pointed out, if you run a full backup on your site and database, putting your site back in the event an upgrade goes foul is a simple matter of restoring your backups. I would suggest you get comfortable with the processes of running backups and restores if you plan to continue using any CMS. It will take a lot of stress out of the upgrade process.
I can see your frustration. We do a lot of customized stuff since c5 is so nice and easy to implement this kind of work.
Since we do have a lot of customized work most upgrades for me have caused SOME problems. Sometimes they work great and sometimes they do cause quite a bit of work depending on the situation.
I see it both ways. We usually try to stick with the latest release for the cool new features and because its what you should do.
But at the same time why fix something that isn't broken and is working properly. Granted in the end its worth the upgrade but the process can at times be quite painful.
I hate to say it but in the long run I agree with Franz. Going to need to upgrade for multiple reasons.
Since we do have a lot of customized work most upgrades for me have caused SOME problems. Sometimes they work great and sometimes they do cause quite a bit of work depending on the situation.
I see it both ways. We usually try to stick with the latest release for the cool new features and because its what you should do.
But at the same time why fix something that isn't broken and is working properly. Granted in the end its worth the upgrade but the process can at times be quite painful.
I hate to say it but in the long run I agree with Franz. Going to need to upgrade for multiple reasons.
