domain change without access to the dashboard
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Hi,
the concrete5 site of a family member just went offline and since the former webmaster is "out of business" it's up to me to fix this. Unfortunately, while I have worked with some CMS before, I've never set up a website on my own and have only little knowledge about the whole topic (domains, webspace and so on). So I'd really appreciate some help.
What I figured out so far:
The former admin redirected the domain of said website familybusiness.com to a subdomain she owned herself, like family.adminswebsite.com. She recently terminated her main domain adminswebsite.com what caused the website of my family member to be unavailable.
I know how to delete the domain redirection, but how do I change the domain in concrete5 without access to /dashboard/ ? I do have ftp access to the webspace and the database. Both aren't tied to the former webmaster.
Before the site went offline, you could access the dashboard via family.adminswebsite.com/dashboard/ and familybusiness.com/dashboard. Also, only the url familybusiness.com showed up in the browser, not the subdomain.
Thanks!
the concrete5 site of a family member just went offline and since the former webmaster is "out of business" it's up to me to fix this. Unfortunately, while I have worked with some CMS before, I've never set up a website on my own and have only little knowledge about the whole topic (domains, webspace and so on). So I'd really appreciate some help.
What I figured out so far:
The former admin redirected the domain of said website familybusiness.com to a subdomain she owned herself, like family.adminswebsite.com. She recently terminated her main domain adminswebsite.com what caused the website of my family member to be unavailable.
I know how to delete the domain redirection, but how do I change the domain in concrete5 without access to /dashboard/ ? I do have ftp access to the webspace and the database. Both aren't tied to the former webmaster.
Before the site went offline, you could access the dashboard via family.adminswebsite.com/dashboard/ and familybusiness.com/dashboard. Also, only the url familybusiness.com showed up in the browser, not the subdomain.
Thanks!
Hi Andy,
the website is hosted on strato.de, I can access all the stuff through the account of my family member. E.g. I can access the mySQL database (via phpMyAdmin) on the strato webinterface and the concrete5 installation via ftp.strato.de (filezilla). Both the db and the c5 installation are still there. Strato is also the domain provider.
The former webmaster installed concrete5 on the webspace of my family member. She also registered the domain familybusiness.com, but redirected it to a subdomain like familybusiness.adminswebsite.com. Everything worked fine until she terminated the related main domain adminswebsite.com
That's why I think when she installed c5 in the first place, she pointed it to familybusiness.adminswebsite.com. No idea why. So now I want to fix that, but I have no idea how.
the website is hosted on strato.de, I can access all the stuff through the account of my family member. E.g. I can access the mySQL database (via phpMyAdmin) on the strato webinterface and the concrete5 installation via ftp.strato.de (filezilla). Both the db and the c5 installation are still there. Strato is also the domain provider.
The former webmaster installed concrete5 on the webspace of my family member. She also registered the domain familybusiness.com, but redirected it to a subdomain like familybusiness.adminswebsite.com. Everything worked fine until she terminated the related main domain adminswebsite.com
That's why I think when she installed c5 in the first place, she pointed it to familybusiness.adminswebsite.com. No idea why. So now I want to fix that, but I have no idea how.
what's the ip address that you ftp to?
What does the htaccess in the root of your webspace show?
Are you able to find the file /config/site.php - do not post the contents?
What does the htaccess in the root of your webspace show?
Are you able to find the file /config/site.php - do not post the contents?
make sure you grab a copy of all of the website code and get an export of the db and put them somewhere safe away from the webserver.
the website was set up on the other persons website in a subdomain and your domain name was pointing at that webspace (I have seen some web designers do this years ago as way of avoiding hosting fees on the part of the designer).
Now they have discontinued the webspace the website has disappeared?
Is this the case? You said you have ftp and database access? When you access this are you actually accessing the website code and database?
How do you access via ftp? Is it via IP address?