Error when trying to update add-ons
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Hi all,
I am getting the following error when I try to update the Blog Add-On.
The following errors occurred when attempting to process your request:
* Unable to backup old package directory to /home/fusestud/public_html/files/trash
Couple of things worth mentioning,
1. The site is hosted by Concrete5. Not sure this makes a big difference, but the file structure of these sites appears to be a bit different.
2. An update (made at the same time) to the Mailing List add-on worked fine.
3. I did try emptying the trash folder, as suggested in another thread - it didn't make any difference. I haven't looked at the permissions on the directory, but figure that it should be set up properly, as it was set up by c5, and other directories appear to have been writing to the file.
Any ideas?
I am getting the following error when I try to update the Blog Add-On.
The following errors occurred when attempting to process your request:
* Unable to backup old package directory to /home/fusestud/public_html/files/trash
Couple of things worth mentioning,
1. The site is hosted by Concrete5. Not sure this makes a big difference, but the file structure of these sites appears to be a bit different.
2. An update (made at the same time) to the Mailing List add-on worked fine.
3. I did try emptying the trash folder, as suggested in another thread - it didn't make any difference. I haven't looked at the permissions on the directory, but figure that it should be set up properly, as it was set up by c5, and other directories appear to have been writing to the file.
Any ideas?
i think this has to do with permissions. try making sure that all the files in the packages and files directory are both readable and writable by the server.
I concur with Tony. Sounds like a permissions issue. Make sure your set the directory/file permissions "recursively" throughout the /files and /packages directories.
This doesn't appear to be the problem - the Trash directory permission is set to 777 - and it is set up to be recursive to all sub directories and files - still no go.
make sure you get the packages directory too
Yes checked that at as well - both are, and were already set up properly.
not sure then, but you could always just ftp up the package in the meantime.
Hmm, if the other package updated OK, then maybe there is a bug in the Blog updater. Is there anything interesting in your apache/httpd logs?
There is nothing showing up in the Logs portion of the Concrete5 dashboard - I am not sure that I can actually get to the Apache logs. As I mentioned I host via Concrete5 hosting (have for nearly a year now). I am not sure how I would go about checking those logs frankly.
I'm don't know how to access the raw httpd logs on a c5 hosted site. Perhaps the "blog developer" could shed some light.
The other thing that comes to mind is that a quota may have been exceeded, although that is very unlikely.
The other thing that comes to mind is that a quota may have been exceeded, although that is very unlikely.
I also am experiencing the same error when trying to update eCommerce/Core Commerce. /files and all subdirectories and files are fully writable.
I looked in /packages and it is empty. Perhaps the updater is trying to copy the original package which isn't in /packages anymore or something like that?
I looked in /packages and it is empty. Perhaps the updater is trying to copy the original package which isn't in /packages anymore or something like that?
