Hi, folks.

I'm using 5.4.2.2 to house a library of process documents, and everyone's pretty pleased with the results. However, we've run into a problem recently with file download issues.

We noticed it first when adding a link to a file that had been uploaded into the File Manager. One of my editors had loaded an Excel spreadsheet into the File Manager and then used the "Add File" button when adding content into a Content block. He highlighted the text he wanted users to click to download the file and clicked Add File, accessing the File Manager. He chose the Excel file and everything seemed fine.

In the resulting linked text, the link showed as "/c5 site/index.php/download_file/view/1220/". After publishing the page, hovering over the linked text showed a similar URL, but with "827/" appended to the end (e.g., "/c5 site/index.php/download_file/view/1220/827/"). Clicking on the link would indeed download an Excel file, but the file could not be opened in Excel. Even though the file had an Excel extension, the user would receive a message saying, "Excel cannot open the file <filename> because the file format or file extension is not valid. Verify that the file has not been corrupted and that the file extension matches the format of the file."

Upon returning to the page in Edit Mode, I noticed that the linked text now showed a link that read "{CCM:FID_DL_1220}" instead. I guess that's not a concern, since the link still functions in the same way. I investigated further. I went to the File Manager, clicked on the Excel file in question, and used the Download option to download the file. I received the same result when trying to open it. So I attempted a bit of a workaround. I selected the checkbox next to the file and selected the Download option from the drop-down menu at the top of the File Manager. This time, I received a ZIP archive, which I assumed contained the Excel file. However, when I attempted to open the archive, I received the following message: "Windows cannot open the folder. The Compressed (zipped) Folder <ZIP archive> is invalid. When I attempted to download a small image from the File Manager using both methods, I received similar results - an image file I could not preview from Windows because the file is "damaged, corrupted, or too large" or a ZIP archive I couldn't open. The image displays just fine in concrete5 pages, though.

So far, the only way I've been able to add a link that will allow a user to download a file from the File Manager and have it work afterwards is to go directly to the file in File Manager, click Properties, and copy the "URL to File" information. Then, in the Content block, I create a link and paste that information into the Link URL field. This information tends to look like "http://c5 site/files/2613/4026/5325/filename.xls".

It's as if the download process is creating corrupted files. I was unable to find anything in the forums that quite matched what I'm seeing. Does this sound familiar to anyone?

Thanks.