My website is down. Help or advice needed
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I have a site which is down.. http://bamboobearbradford.co.uk/... ( in fact multiple sites, as I'm using the "Multiple Domains" addon - all are down, barring one )
Chrome is showing a message.. "The bamboobearbradford.co.uk page isn’t working"
MS Edge says "Hmm, we can't reach this page."
Firefox "The connection was reset"
The apache error logs show "child pid 4097 exit signal Segmentation fault (11)"
Any ideas what this could be? My host is looking into this also... I just don't want to waste time if they eventually come back and say C5 is at fault..)
Thank you in advance!
Chrome is showing a message.. "The bamboobearbradford.co.uk page isn’t working"
MS Edge says "Hmm, we can't reach this page."
Firefox "The connection was reset"
The apache error logs show "child pid 4097 exit signal Segmentation fault (11)"
Any ideas what this could be? My host is looking into this also... I just don't want to waste time if they eventually come back and say C5 is at fault..)
Thank you in advance!
Segmentation fault, could be many things. I once had the same errors caused by opcache. If that's on your server you'd try to disable it in your .htaccess for that specific domain.
Thanks for you reply. When you say "disable it" - what do you mean?
Thanks.
Thanks.
http://stackoverflow.com/a/21556994
Thank you for the hint. But it wasn't that, on this occasion, unfortunately :-)
It could also be a Apache module that's conflicting. Do you have server access? I've also had this error once after I updated Imagick.
I do have shell access, but not root access However, as far as I know, nothing has changed :-(
I've just checked the C5 logs and found this...
The very last thing I remember doing was to "Save a layout as a preset" - I think that was the option. Could this be related? It was roughly about the time of this log message.
Exception Occurred: /home/admin/freewebsites/concrete/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php:66 An exception occurred while executing 'INSERT INTO CollectionVersionBlocksOutputCache (cID, cvID, bID, arHandle, btCachedBlockOutput, btCachedBlockOutputExpires) VALUES (?, ?, ?, ?, ?, ?)' with params ["183", "50", "420", "Panel_11 : 68", "My address", 1624886328]: SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry '183-50-420-Panel_11 : 68' for key 'PRIMARY' (0)
The very last thing I remember doing was to "Save a layout as a preset" - I think that was the option. Could this be related? It was roughly about the time of this log message.
You'd safely truncate that table. Maybe give that a try?
I've just checked, it's already empty. But I have turned off caching and cleared cache, in an attempt to bring things to life :-(
Do you remember which page you were editing? If so, maybe you'd go back a version?
Yes I remember which page and went back from version v102 to v99 (before this error) but this problem still exists, unfortunately.
Maybe backup the database and delete cID 183?
Which table do you mean? I have already backup up. ( Maybe a too late.. My last backup was last week, :( )
I mean, you'd try to delete the page that has ID 183. Check table CollectionSearchIndexAttributes if you don't know which page corresponds to that ID.
That didn't work I'm sorry to say. (I've restored the database since testing)
The page disappeared of course, but other pages on the site still gave the same problem. (even ones that had not been edited for some time)
The page disappeared of course, but other pages on the site still gave the same problem. (even ones that had not been edited for some time)
Yeah, might be because you added a block or something to a GlobalArea or Stack that's displayed on multiple pages...
You'd try to find out which BlockType corresponds to bID = 50. If that's a custom block, you'd set the cachedBlockOutput temporarily to false.
You'd try to find out which BlockType corresponds to bID = 50. If that's a custom block, you'd set the cachedBlockOutput temporarily to false.
I think I've just fixed it!
I deleted the only record in AreaLayoutPresets - Remember I said the last thing i did was to save a preset? Obviously this must be a bug of some kind
I deleted the only record in AreaLayoutPresets - Remember I said the last thing i did was to save a preset? Obviously this must be a bug of some kind
http://bamboobearbradford.co.uk/ is up and running now :)
Glad you found it :)
And thank you VERY much for your help
/addkarma
/addkarma
I really appreciate your help, BTW. :-)
