It probably has to do with your hosting provider. I have had some where they won't send at all.

There is an alternate email setting in the dashboard that may be worth looking at.

If you have access to PhpMyAdmin, you can access the sent email and the associated link to reset it if you are in trouble accessing the site.

Here is a thread that is worth looking at:
http://www.concrete5.org/documentation/how-tos/developers/i-cant-lo...

This is great information, thank you. As a novice to Phpmyadmin, where/how do I find my C5 database? I've got phpmyadmin up, and even have Mamp installed. Where would I go from here? Apologies, I'm a designer learning the ins and outs. Thanks!

Best to checkout the database name for your concrete5 install.

Head over to:

/config/site.php

There you will find your database name. Then in the phpMyAdmin control panel look for that database.

Then follow the reset procedure above.

Hope that helps.

- Thomas

Got it. I see no place to search for the database in phpmyadmin however? I'm really a beginner and have looked over with a fine tooth comb. Any insight as to how to search for/connect the database?

You mentioned MAMP - are you working on the site locally? If you are on a shared hosting environment, you would access PhphMyAdmin through cPanel (or some other admin panel). Once in PhpMyAdmin, you should see only a list of tables (again, if you have a shard hosting account), unless you have another type of setup, like a VPS hosting or business hosting package that allow you to have multiple databases. It really depends on the type of account you have.

While the native PHPMyAdmin install bore no fruit, I was able to access it through my host's CPanel and create a new user in the MySQL database. I then logged in to the admin through the CPanel and the C5 database came right up. The steps you provided worked flawlessly, I'm back up and running. Thanks so much, really appreciate the the help and guidance!

Glad you got it sorted.