Refund requests

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I have a customer who purchased a theme on the site but wants to refund it and get a new one which cost more. How do they go about refunding a purchase? I have never done this before and from looking on my account tabs I don't see anything.

Thanks!

Steph

ThemeGoodness
 
Mnkras replied on at Permalink Reply
Mnkras
Contact Frz with the specifics