shared hosting ftp connection lost

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I have tried a few times to use FTP to back up my website files but it always loses connection after about 30 seconds or so and wont reconnect for a while. During the time it wont connect I cant view my website and other websites im hosting using my reseller account but according to downornot.com they are all up. Is my hosting provider limiting my ftp transfers and blocking my ip for a certain time?

JackRoyleMBS
 
andrew replied on at Permalink Reply
andrew
It sounds like it. If you contact support they can probably add your IP to a whitelist so that it won't happen again.
JackRoyleMBS replied on at Permalink Reply
JackRoyleMBS
Is this common with shared hosting? I pay monthly for my account so may just move to a different provider when this month is up, I have also been looking at vps, is there much technical knowledge needed in using vps?
Mnkras replied on at Permalink Reply
Mnkras
on my previous host that happened a lot, i eventually switched,

i suggest hostgator, im on them now, and its fast and great support, and no ftp problem :P
automatikdonn replied on at Permalink Reply
What hosting service are you using. What are your settings in your FTP client, and have you asked your ISP about it, as the problem could lie in any one of those areas
Mnkras replied on at Permalink Reply
Mnkras
for me it was my host, not sure there are any changes you can make in an ftp client to make it timeout
sadhana replied on at Permalink Reply
Hai i am new to this forum.