Support for Purchased Themes

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I don't have any access to the support for several themes that I purchased. They don't show up in my profile either.

How can I get this fixed?

 
Mnkras replied on at Permalink Reply
Mnkras
which themes did you purchase?
swanienufan replied on at Permalink Reply
Corporate America and Office Space.
Mnkras replied on at Permalink Reply
Mnkras
i would contact:

franz:http://www.concrete5.org/profile/-/6/...

in regard to this problem, can you download them?
frz replied on at Permalink Reply
frz
Is it possible you bought these with a different account?

I don't see them in your purchase history, where I do see:
File/Image Details
ProPhoto Image Browser
Blog


I do see themes in other people's purchase history, so I think that's working okay. I'm wondering if there's any chance you were logged in here with a different account name when you purchased these themes?

If not, can you private message me with the dates of the purchase and I'll dig in deeper and see if something is off on our end.

best wishes.
swanienufan replied on at Permalink Reply
I'll dig out my receipts tonight when I get home.

After thinking about it, I may have purchased them directly off the c5mix site but I thought I had downloaded them.

If I did get them through here, I'll send you the info.

Thanks for the quick replies!