Unable to create a user account.
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I'm trying to create an account for someone, but it's failing every time. I think I used the email for a test a while back, and now I don't seem to be able to use it.
When I try, I get the message:
The email address "name@site.com" is already in use.
I don't see the use in the users list (I see 3 users...this isn't one of them).
When we try to log in to the account, it says it isn't activated. Is there somewhere I can see un/de-activaed accounts?
When I try, I get the message:
The email address "name@site.com" is already in use.
I don't see the use in the users list (I see 3 users...this isn't one of them).
When we try to log in to the account, it says it isn't activated. Is there somewhere I can see un/de-activaed accounts?
When I do this, and select Active Users, I see the 3 users I normally do. When I select Inactive Users, I see none. The active users all have different emails.
When we try to log it in, we see:
This account has not yet been validated. Please check the email associated with this account and follow the link it contains.
We don't get this email, but get all others we send from the system.
When we try to log it in, we see:
This account has not yet been validated. Please check the email associated with this account and follow the link it contains.
We don't get this email, but get all others we send from the system.
Do you see the user if you do
1. Go to the 'Members' section in your dashboard
2. In the search box click on 'Advanced'
3. Click on 'Add field'
4. Choose 'Validated'
1. Go to the 'Members' section in your dashboard
2. In the search box click on 'Advanced'
3. Click on 'Add field'
4. Choose 'Validated'
1. Go to the 'Members' section in your dashboard
2. In the search box click on 'Advanced'
3. Click on 'Add field'
4. Choose 'Activated'