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I tried to access my website today and a white screen appeared with the following message:
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This is happening with multiple devices on multiple IPs. And everything seems to fine with our host server and domain. I have not done a version update for quite some time. Not sure if that could be the problem or not, but now I can't even get into my site to get to my dashboard, edit, or anything.
Help please, thank you.
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This is happening with multiple devices on multiple IPs. And everything seems to fine with our host server and domain. I have not done a version update for quite some time. Not sure if that could be the problem or not, but now I can't even get into my site to get to my dashboard, edit, or anything.
Help please, thank you.
I got this too recently, but after moving a site. Did you so anything to the site before this showed up?
No, I didn’t make any changes to my site right before it happened. I did, however, fix mine through my server. I reverted the php version back to an earlier one to solve the problem. I guessing maybe Concrete5 did an automatic update to everyone’s website to try to push them into the newer versions. I upgraded my version through Concrete5 once and lost everything, so I’m not too anxious to move onto new versions anymore.
Hope this may help with your problem.
Hope this may help with your problem.
I got this too recently, but after moving a site. Did you so anything to the site before this showed up?
I've also had this happen to a client last week with the same issues and i'm currently (and desperately) looking for a solution. My site has been running for the past 10 months fine on 5.7.3. What has been promising is that i have created a local environment using MAMP, pulled the database and relative files down and surprisingly everything appears to be working fine, so on my initial impression there must be a change in the hosting environment or concrete has been forcibly updated (which i'm not sure how) to clash with the current hosting environment. It would be greatly appreciated if anyone could offer some clears actions to consider in order to narrow this issue down. My next task is to update the local environment to concrete5 5.7.5.3 and see if uploading the updated database and files fixes the glitch. I'll keep you guys updated if I find a solution!
@eglowe80
@igodesign
Just to narrow down the potential causes of the issue, concrete5 does not push any automatic updates. All updates are initiated manually by the user.
Each new version of concrete5 offers many improvements, new features, and bug fixes. I recommend staying up to date. With any software, especially web software, it is very important to make periodic backups, especially after making changes or before an update. A full backup consists of the files on the server and your MySQL database.
After searching the web for this error, it appears to be server related. I recommend contacting your web hosts regarding this.
@igodesign
Just to narrow down the potential causes of the issue, concrete5 does not push any automatic updates. All updates are initiated manually by the user.
Each new version of concrete5 offers many improvements, new features, and bug fixes. I recommend staying up to date. With any software, especially web software, it is very important to make periodic backups, especially after making changes or before an update. A full backup consists of the files on the server and your MySQL database.
After searching the web for this error, it appears to be server related. I recommend contacting your web hosts regarding this.
