What is C5 policy on gettin support for a paid for add on?
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We have had a request for support for the problog add on for over a week.
Thank you for your reply.
I do like Chad works. And he has responded back after this post. I think one of the reason for his success or C5 for that matter is related to people like me and others who pay for things to keep the project moving forward. However, success is not a long lasting thing when it is not followed by support.
I do like Chad works. And he has responded back after this post. I think one of the reason for his success or C5 for that matter is related to people like me and others who pay for things to keep the project moving forward. However, success is not a long lasting thing when it is not followed by support.
I'd like to respond if you don't mind. (beings as my support reputation is on the line here).
Blue's particular support request was under evaluation and then sort of escaped me. The particular bug in question was related to an identified / known bug in the core as outlined in this post:https://www.concrete5.org/developers/bugs/5-5-2-1/uninstalling-addon...
Essentially, we identified that the issue was a core bug with a stated fix, and then I ignorantly forgot to respond and let Blue know that.
So yeah...I'm not perfect. Pretty close...but not quite :-P
I did want to state, we work REALLY hard to stay up on support 3x per day. When you are moving more units, the support req number is bound to increase along with sales growth. Having said that, this why we are working harder to implement processes in place that aid in the distribution of support.
Right now, I do as much as I can personally overseeing this, but there will clearly be a point where it's more than one person can manage.
All that to say, we're not quite to the point where I can dedicate more personnel than myself and one more part time tech. But we are getting there. All and all, I'd still say we have some of the best support you can find, and we take great pride in that.
ChadStrat
Blue's particular support request was under evaluation and then sort of escaped me. The particular bug in question was related to an identified / known bug in the core as outlined in this post:https://www.concrete5.org/developers/bugs/5-5-2-1/uninstalling-addon...
Essentially, we identified that the issue was a core bug with a stated fix, and then I ignorantly forgot to respond and let Blue know that.
So yeah...I'm not perfect. Pretty close...but not quite :-P
I did want to state, we work REALLY hard to stay up on support 3x per day. When you are moving more units, the support req number is bound to increase along with sales growth. Having said that, this why we are working harder to implement processes in place that aid in the distribution of support.
Right now, I do as much as I can personally overseeing this, but there will clearly be a point where it's more than one person can manage.
All that to say, we're not quite to the point where I can dedicate more personnel than myself and one more part time tech. But we are getting there. All and all, I'd still say we have some of the best support you can find, and we take great pride in that.
ChadStrat
I also know Chad is a very busy man with many add-ons in the marketplace so perhaps he hasn't had time to answer you yet. It may also be he is on vacation or otherwise unavailable.