Another Base URL issue!
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Hi Guys -
We have a site up and running but for the love of Pete we cannot find a seemingly simply issue. Basically, if you usehttp://www.mydomain.co.uk every things fine. But remove the www and we get a blank page/site.
I have combed everything including .htaccess, prettyURLs', site.php base URL.... everything.
Does any kind sole have anything meaningful we could look at/try to resolve?
Worth pointing out we have a few C5 site sand never had this issue before,
Appreciate any help.
Thanks.
We have a site up and running but for the love of Pete we cannot find a seemingly simply issue. Basically, if you usehttp://www.mydomain.co.uk every things fine. But remove the www and we get a blank page/site.
I have combed everything including .htaccess, prettyURLs', site.php base URL.... everything.
Does any kind sole have anything meaningful we could look at/try to resolve?
Worth pointing out we have a few C5 site sand never had this issue before,
Appreciate any help.
Thanks.
Hi, thanks for your reply -
The URL ishttp://www.gtm.co.uk
Heres the htaccess contents:
# -- concrete5 urls start --
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule ^(.*)$ index.php/$1 [L]
</IfModule>
# -- concrete5 urls end --
Appreciate your time.
The URL ishttp://www.gtm.co.uk
Heres the htaccess contents:
# -- concrete5 urls start --
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule ^(.*)$ index.php/$1 [L]
</IfModule>
# -- concrete5 urls end --
Appreciate your time.
Ah, well you won't fix this with an htaccess file. Your problem lies within DNS.
Go manage the DNS for your domain, I think you'll find thathttp://www.gtm.co.uk and gtm.co.uk are pointed at 2 different IP addresses.
Go manage the DNS for your domain, I think you'll find thathttp://www.gtm.co.uk and gtm.co.uk are pointed at 2 different IP addresses.
Ah ha!! In this instance, the clients own IT guys look after there domain - and of course the DNS - so I have alerted them to the situation and requeted the change.
Will need to allow time for them to action it and to propagate. I'll report back once thats done either way.
Thanks very much for your time, this one really had us puzzled! Out of interest, how ea you able to establish such a quirk?
Will need to allow time for them to action it and to propagate. I'll report back once thats done either way.
Thanks very much for your time, this one really had us puzzled! Out of interest, how ea you able to establish such a quirk?
When I visited each site they were clearly different sites. So a quick ping on each of the domain names revealed different IP addresses.
That was indeed the issue as suspected. The IT guys on the clients end updated the DNS and after propagation... bingo!
Many thanks for your speedy and helpful replies.
Kindest.
Many thanks for your speedy and helpful replies.
Kindest.
Hi again!
We noticed an issue with images missing in the editor when making page edits (see attached) were aware of this but thought that the updating the DNS for the domain would also resolve what looks like path issue - but has not.
Are you able to office an insight into why images are missing in edit mode? Our other sites in Concrete all show images in the editor. I've looked on the forums but no one else seems to have the issue.
Any ideas appreciated (or let me know if I should start a note thread)
We noticed an issue with images missing in the editor when making page edits (see attached) were aware of this but thought that the updating the DNS for the domain would also resolve what looks like path issue - but has not.
Are you able to office an insight into why images are missing in edit mode? Our other sites in Concrete all show images in the editor. I've looked on the forums but no one else seems to have the issue.
Any ideas appreciated (or let me know if I should start a note thread)
Strangely, on another site working fine with and without the 'www' and the htaccess is as folllows:
# -- concrete5 urls start --
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME}/index.html !-f
RewriteCond %{REQUEST_FILENAME}/index.php !-f
RewriteRule . index.php [L]
</IfModule>
# -- concrete5 urls end --
I have tried that in the problem site but it makes no difference.
# -- concrete5 urls start --
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME}/index.html !-f
RewriteCond %{REQUEST_FILENAME}/index.php !-f
RewriteRule . index.php [L]
</IfModule>
# -- concrete5 urls end --
I have tried that in the problem site but it makes no difference.
When I visited each site they looks fine....and ip addresses are same..please check clearing browsers cache and cookies and look into this
Hi Jupiter -
The issue has ben resolved with updating the DNS. Please see above.
Thanks for chiming in though.
The issue has ben resolved with updating the DNS. Please see above.
Thanks for chiming in though.
ok...Thanks
Also, could you post the contents of your .htaccess file?