Developing (v7+)

 

hutman replied on Nov 11, 2015 at 12:24 pm Permalink Reply

When you are looking at the Orders list in the Dashboard are the orders not there at all or are they there are marked as Incomplete or Pending?

This could be a problem with eCommerce or it could be a problem with PayPal not sending the Order Complete information back to the site.

madesimplemedia replied on Nov 12, 2015 at 3:39 am Permalink Reply

Hi,

They aren't there at all.

Thanks

hutman replied on Nov 16, 2015 at 9:01 am Permalink Reply

Have you made any changes to your /packages/core_commerce/models/payment/methods/paypal_website_payments_standard/controller.php? That's the file that should add the order and set the status to Payment Incomplete.

madesimplemedia replied on Nov 17, 2015 at 4:13 am Permalink Reply

That's good to know, but I haven't changed that. Using the one page checkout addon.

mesuva replied on Nov 17, 2015 at 5:01 am Permalink Reply

I think the next thing to check on the Paypal side whether the IPN messages are getting through. It's a while since I had to look at this, but I remember seeing in Paypal a log with diagnostic messages.

Perhaps have a read of this as the interface has changed:
http://stackoverflow.com/questions/24906227/where-is-the-ipn-histor...

madesimplemedia replied on Nov 18, 2015 at 8:04 am Permalink Reply

Thanks for the idea. We are only trying partial orders at the moment - e.g. we are not entering payment details. Of course, ecommerce should still be recording these and labelling them as incomplete, but it is not doing that.
Any ideas please? :)

hutman replied on Nov 18, 2015 at 9:02 am Permalink Reply

Orders that aren't sent for payment are still considered to be carts and won't show up in the Dashboard as orders, the transition from a cart to an order happens when you click the button that takes you to PayPal.

madesimplemedia replied on Nov 18, 2015 at 9:05 am Permalink Reply

Hi, We are clicking the submit button and going to paypal, we just aren't entering payment on paypal.
So that should still show up right?

madesimplemedia replied on Nov 19, 2015 at 12:35 pm Permalink Reply

OK this is getting weirder. New orders are replacing old orders! And the time is not correct - would the servers time mess this up?

madesimplemedia replied on Nov 24, 2015 at 11:09 am Permalink Reply

OK I now understand this. If you make an incomplete order then go back days later it'll think you're still working on that order.
That's why there isn't a new order in my list, it's because it is carrying on from an order on 19th Nov.
Quite confusing when developing, but makes sense from a users point of view.