Database problem -- probably password
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When I go to do work on any of my 3 websites, I often get the fatal error message. I think it is because the password to the MySQL database is different than what Concrete5 thinks it is.
And when I try to edit the footer to simply update the copyright notice, I get the global area message and no content to edit.
How can I make sure that concrete5 and cpanel agree on the database passwords?
And when I try to edit the footer to simply update the copyright notice, I get the global area message and no content to edit.
How can I make sure that concrete5 and cpanel agree on the database passwords?
I suspect "...it's because..." was intended to be "...isn't because...".
I agree that it doesn't look like a database name/password issue.
I agree that it doesn't look like a database name/password issue.
yep, that's what I meant - corrected!
@mesuva: see, I can decipher your accent ;)
Thanks for the suggestion to contact the hosting service -- an unpleasant task for me. :-(
Before I do, let me add another fact about the 'fatal error' message. It only occurs if, when I log in, concrete5 checks for updates.
Does that fact give more guidance to where the problem lies?
Before I do, let me add another fact about the 'fatal error' message. It only occurs if, when I log in, concrete5 checks for updates.
Does that fact give more guidance to where the problem lies?
The only thing I can think of here is that the extra checking is causing the extra bit of load (or extra time), that makes the database disconnect. Maybe it creates more database connections during that period, more than the server is configured to handle.
It's something you'll likely need to talk to your hosting about.
Not sure about your footer issue, but it _could_ be related.