having problems with site exceding time usage on Hosting service.
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I've been running around in circles with my hosting provider on a site with their claim that my site exceeds time usage allocation on the shared hosting service. I would believe them if I had tons of traffic visiting my site, but I do not. I've gotten arid of blog pages, an SEO add on, and now I have full page cache on to alleviate this problem. Anyone else run into this with a Concrete5 site and what was your solution?
I am also suspicious that a someone else on the shared plan is running a bot to hit anyone with a blog comments section and this is what's overloading my allocation. Any credence to my theory? The only reason why I suspect this is that another ip address is on the report that has nothing to do with me.
Here is the letter:
Hello,
I apologize, but I was forced to suspend the script /home/xxxxxxx/public_html/index.php as it was causing a high load on the server, and due to it affecting all of the other accounts on the system, I was forced to take immediate action for the health of the server.
Unfortunately I do not have any specific recommendations for this script, however, in general, adding some sort of caching mechanism, where the script does not need to generate a new page with every request, helps to lower the over load that a script will cause. Likely the original author or support group of the software that you are using will be able to help you to understand how to add something of this nature.
If you reply back to this with your IP address (http://www.hostgator.com/ip.shtml) we will be more than happy to go ahead enable HTTP access for you, so that you can safely work on the script without it causing further issues. Please let us know how you would like to proceed. "
I am also suspicious that a someone else on the shared plan is running a bot to hit anyone with a blog comments section and this is what's overloading my allocation. Any credence to my theory? The only reason why I suspect this is that another ip address is on the report that has nothing to do with me.
Here is the letter:
Hello,
I apologize, but I was forced to suspend the script /home/xxxxxxx/public_html/index.php as it was causing a high load on the server, and due to it affecting all of the other accounts on the system, I was forced to take immediate action for the health of the server.
Unfortunately I do not have any specific recommendations for this script, however, in general, adding some sort of caching mechanism, where the script does not need to generate a new page with every request, helps to lower the over load that a script will cause. Likely the original author or support group of the software that you are using will be able to help you to understand how to add something of this nature.
If you reply back to this with your IP address (http://www.hostgator.com/ip.shtml) we will be more than happy to go ahead enable HTTP access for you, so that you can safely work on the script without it causing further issues. Please let us know how you would like to proceed. "
Do you have access to usage graphs in your Control Panel? I'm not with HostGator but my cPanel shows me my history of memory usage and CPU load.
Interesting. I haven't seen that, but I'll poke around or ask Hostgator. So If I find the graph - what should I be looking for?
Got an email back from Hostgator about my issue. And this has been the 4th time they have had to take action based on my CPU usage exceeding the quota.
They finally admitted to a pointed question I have asked the last 4 times about the other ip address on the report that I get when they take action against me, and they said that the other IP address was responsible for the spike. That other ip address was aggressively crawling my blog feed and had spiked the usage, causing the host to shut down my site. Nice.
Anyone run into this before? I would like to hear what others have had happen and what you did about it.
Much appreciated.
Karen
They finally admitted to a pointed question I have asked the last 4 times about the other ip address on the report that I get when they take action against me, and they said that the other IP address was responsible for the spike. That other ip address was aggressively crawling my blog feed and had spiked the usage, causing the host to shut down my site. Nice.
Anyone run into this before? I would like to hear what others have had happen and what you did about it.
Much appreciated.
Karen
I had a rogue IP hitting my site so I added a line to my .htaccess like this:
This denies access to anyone from ip 81.163.xxx.xxx
I have attached a couple of screenshots of my cPanel and where to look for the usage meters. I'm not sure it's the same on your host.
deny from 81.163.
This denies access to anyone from ip 81.163.xxx.xxx
I have attached a couple of screenshots of my cPanel and where to look for the usage meters. I'm not sure it's the same on your host.
