If this addon doesn't required, then simply uninstall it.

Yes I know, that's when my site died. It might be a coincidence, but that would be strange. I've cleared cache, reinstated plugin, cleared cache again, but hasn't solved anything.

Just an update on this. Every page, even a new one I just created, results in this error message, therefore I wonder if it's related to the addon or just a coincidence. I really hope somebody can help because the site is totally unusable.

difficult one. The plugin update might just be coincidental - maybe a previous change caused the underlying issue and clearing your cache made it evident.

First thing I'd do though is operate on the assumption that it was likely the update (until you determin otherwise).

Do you have a backup of the packages directory with the previous version of the plugin.
I'd be tempted to revert back the the previous version just in case there was inexplicably some dependency you aren't aware of. I'd also check your error logs for more info.

Thank you for your reply. I got a copy of the previous version from the author but the problem hasn't gone away. So now I'm totally stuck as I can't now think of anything I might have done to cause this.

The site was only partially built so it wouldn't be the end of the world to start again, but I had done a fair bit of custom work that I'd rather not repeat.

Does this error mean anything to anybody at all out there?

Don't know if this will help anybody understand...

If I try to 'Rescan' and images in the c5's File Manager, I get the error message:

Fatal error: Class 'ImageHelper' not found in /XXXX/XXXX/public_html/ll_media/concrete/core/libraries/loader.php on line 309
Unable to rescan test_logo.jpg. Error encountered: Class 'ImageHelper' not found. Rescan halted.

Update: I have just reverted the entire site to that of a month ago, via Bluehost. The problem STILL exists even though I have certainly cleared cache since then and had a working site! This is getting bloody stupid now!

I do hope there's somebody reading this...
I've found that if I rename any 'global-areas' on my theme's pages, the page displays ok, but obviously without the areas that were renamed.
Does this help narrow it down for anyone out there? Please help!

hello again.

It would imply that you've hidden the issue,. The global area that you've renamed contains a block that is causing the issue. Renaming it is likely the same as just removing the block.

It looked to me as though the error that was showing before was related possibly to a global area containing a logo (could be very wrong) and the messsage implied there was some issue finding the image helper. Have you overridden any of the core files, changed any of the core files or added any php yourself that calls the image helper?

Certainly not knowingly! I guess my next step would be to try to see if there's anything hiding in those blocks, but do you know of a way I can do this without access to the page itself?

Still seems strange because if I rename that global-area, it shows up the same error, this time in the footer, which certainly wouldn't have held the same block-type. Also, I can't see how that might explain the inability to rescan images in file-manager, which gives the same error.

I feel like the closer I get, the further away I really am!

Thanks again.

your webpage is getting killed at this point in your page template:

<div class="left-col">
<div class="cell">
<a href="/" class="logo">
<div id="areaStyleEdgeLogo42" class=" ccm-area-styles ccm-area-styles-a71" >
<div id="blockStyle183Main70" class=" ccm-block-styles" >
<br />

right here is where the area occurs which looks to me where you will be calling a global area for the logo. The error would be occurring because that piece of code is calling the built in C5 image helper.

If you suppress the first Global Area and then get the same error appear in another area it will be because the same issue is occurring - the system is baulking because it cannot find the image helper for some reason.

Basically we need to know why it cannot find it and then your problem (or at least this one) is likely resolved.

Do you have ftp access to the website? If so, do you have a local environment set up to develop on?

Sounds like you've hit the nail on the head there. I can get FTP access as I'm on Bluehost. I could probably even set up a local environment on my nas. What are you suggesting? Sorry, I can figure my way around some html but I'm certainly not a dev and php laughs at me!

so - you haven't previously ftp'd any files onto the server or made any code changes outside of installing packages from the market place?

If you want to PM me your admin id and password I could take a little look if you like. Unfortunately no guarantees though.

hello again - I just had a little scan and I can see you have an image helper override in the root/helpers folder of your website that was put there on 14th August.

I'd guess that your issue likely stems from this.
Any idea how it got there.
I have just had a look - not made any changes at all.

TBH I would likely just take a copy of the file and remove it and see what happens. I can do this if you like. but like I said - take a copy of the file first.

Well well well.... Looks like you sussed it my friend! I have no idea what that's doing there, it's not a place I remember ever visiting. You Sir, are a star, I will be very careful in reinstating everything I desperately stripped out now.

Thank you so much for your time, I hope one day I can return the favour!

no worries - glad it's working ok, Site looks good.