Login stopped working?
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Hi, we built a site with c5 and it's been working without issue for some time. Yesterday, the client said they can no longer login, and they say they didn't change anything.
The site itself seems fine, and the login page appears fine. But after entering user/pwd I get this:
The webpage athttp://www.kollegetown.com/index.php/login/do_login/... might be temporarily down or it may have moved permanently to a new web address.
Error 103 (net::ERR_CONNECTION_ABORTED): Unknown error.
This make sense to anyone?
The site itself seems fine, and the login page appears fine. But after entering user/pwd I get this:
The webpage athttp://www.kollegetown.com/index.php/login/do_login/... might be temporarily down or it may have moved permanently to a new web address.
Error 103 (net::ERR_CONNECTION_ABORTED): Unknown error.
This make sense to anyone?
OK... anyone maybe know what a host might do (GoDaddy.com) that could cause this error to start spontaneously appearing? No files on the server have changed that I can see... this just started happening and client is needing to get into their site. Arg... not sure what to do.
Still nothing... really hoping someone might know something. GoDaddy tech support says nothing changed on their end and this is typically the result of a scripting error.
So the error results from index.php/login/do_login
What is c5 trying to do at this point that it might bomb out?
So the error results from index.php/login/do_login
What is c5 trying to do at this point that it might bomb out?
Also - if somehow the user in the db is corrupt - is there anyway to make a new user directly in the db? Since I can't get into the control panel.
There are several ways to recover the admin password:
http://www.concrete5.org/documentation/how-tos/developers/recoverin...
(EDIT - probably not a solution for your original problem)
http://www.concrete5.org/documentation/how-tos/developers/recoverin...
(EDIT - probably not a solution for your original problem)
Thanks - I tried changing the password in the database and get the same error... Also tried doing the reset password from the c5 login page and it worked just fine. I got the email, then went to the page and reset my password. Confirmed that the new md5 hash was updated in the users table... still get that damn error going any further though.
At a loss as to what to try next.
At a loss as to what to try next.
If you have pretty URLs enabled, you can hack the Config table of the database with phpMyAdmin to set it false. That would remove pretty URLs from the equation.
With that done, you could then also remove the associated rewrite code from .htaccess
Finally, manually clear out the cache folder by deleting all files in it.
All things to try, no guarantee of success. If done carefully, there is no risk of further damage from any of these,
*** NOTE: removing pretty URLS will affect those visiting your site ***
As any further could be damaging, You should take a database backup with phpMyAdmin both before and after the above.
With that done, you could then also remove the associated rewrite code from .htaccess
Finally, manually clear out the cache folder by deleting all files in it.
All things to try, no guarantee of success. If done carefully, there is no risk of further damage from any of these,
*** NOTE: removing pretty URLS will affect those visiting your site ***
As any further could be damaging, You should take a database backup with phpMyAdmin both before and after the above.
