Marketplace Addons On Project Page Are Gone
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Since the new concrete5.org website went live, ALL of our dozens of addons we had purchased from the Marketplace are gone.
If we had had them installed already, they are still there, but if we go to our project page, it says we don't have any addons, and if you go to My Account and go to My Marketplace Add-Ons & Themes, it shows that we don't have any.
We've already spent several hundred dollars on addons, so we'd rather not have to buy them again if at all possible ;-)
And I know it's not an issue with having all of the addons associated with another project, because just a couple days ago (when it was still the old concrete5.org site), most of the addons were in that list, unassigned. Those should still show in My Marketplace Add-Ons & Themes section anyway.
Any help is much appreciated.
If we had had them installed already, they are still there, but if we go to our project page, it says we don't have any addons, and if you go to My Account and go to My Marketplace Add-Ons & Themes, it shows that we don't have any.
We've already spent several hundred dollars on addons, so we'd rather not have to buy them again if at all possible ;-)
And I know it's not an issue with having all of the addons associated with another project, because just a couple days ago (when it was still the old concrete5.org site), most of the addons were in that list, unassigned. Those should still show in My Marketplace Add-Ons & Themes section anyway.
Any help is much appreciated.
id contact all the theme/addon developers. They can grant you a new license if it was lost.
Actually, I'd take this up with the core team first before contacting every add-on developer. We don't know if there was an issue during the update and the core team might fix it with backups or records of purchase.
Contact Franz via PM. (username: frz)
Contact Franz via PM. (username: frz)
I will do that, thanks Lucas!! My boss is just really worried about losing all our addons.
Is anyone else having this issue, or is it just us?
Is anyone else having this issue, or is it just us?
Hey Rainmaker,
I just logged in as you and I'm not seeing that. I see your complete purchase history in transactions, I see which projects those are assigned to in the license list, and when I goto one of the project pages I still see licenses attached.
Is it possible you are:
1) Logging in with a different user account or something?
2) Using IE6 or some other browser that we didn't build the new concrete5.org for?
3) have you cleared your cache?
feel free to private message me to continue this thread privately if they're not showing up for you.
I just logged in as you and I'm not seeing that. I see your complete purchase history in transactions, I see which projects those are assigned to in the license list, and when I goto one of the project pages I still see licenses attached.
Is it possible you are:
1) Logging in with a different user account or something?
2) Using IE6 or some other browser that we didn't build the new concrete5.org for?
3) have you cleared your cache?
feel free to private message me to continue this thread privately if they're not showing up for you.
I was able to find a place to download archives of the addons and so I can manually install them. Which works fine for me, the programmer, but not so much for my boss, the designer.
Maybe I'm just blind, but how exactly do you install addons from the new project page?
Thanks again so much for your help and sorry I'm partially crazy.
PS I do love the new look of the site! It's pretty super awesome!
Maybe I'm just blind, but how exactly do you install addons from the new project page?
Thanks again so much for your help and sorry I'm partially crazy.
PS I do love the new look of the site! It's pretty super awesome!
We're looking into this problem and will let you know ASAP.
Any solutions to this problem? I have lost several addons from a site and cannot get the licenses to assign to my new project.
