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Server error (www.senate-group.co.uk)

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When we try to load our site we get this error (Google Chrome)

Server error

The website encountered an error while retrievinghttp://www.senate-group.co.uk/.... It may be down for maintenance or configured incorrectly.

we checked with our hosts 1&1 but they say it loads up to dispatcher.php and then stops

PLEASE HELP!

THANKS
Senate Training
senatetraining
 
mnakalay replied on at Permalink Reply
mnakalay
i think it would be very difficult to say anything about this problem without having more information such as:
- Content of your site.php file
- Did you install Concrete5 in a sub folder?
- Do you have a .htaccess file? What is it's content?
- What's in your root?

Good luck
JohntheFish replied on at Permalink Reply
JohntheFish
Ditto as mnakalay said.

When was it last working?

What changes have been made to the site or environment since then?

Can you get directly into the dashboard? eg .../index.php/dashboard
senatetraining replied on at Permalink Reply 2 Attachments
senatetraining
Okay,

I think the version of concrete 5 was updated on friday

http://www.senate-group.co.uk/index.php/dashboard... is inaccesable



Folder Structure --->http://s14.postimage.org/iwrdc0cfl/concrete_folder.jpg...

Folder Structure --->http://s10.postimage.org/fw3t8u3g9/conc_folder.jpg...

We have just opened our .htaccess folder and it reads

DirectoryIndex index.php
AddType x-mapp-php5.php
RewriteEngine On
RewriteBase /
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule ^(.*)$ index.php/$1 [L]


is this correct?
senatetraining replied on at Permalink Reply
senatetraining
also we now have this error instead

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webadmin@kundenserver.de and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
noXstyle replied on at Permalink Reply
noXstyle
If you have logging enabled on your webserver, please review the logs and let us know where exactly the script hangs up.
senatetraining replied on at Permalink Reply
senatetraining
1 & 1 say there is no such log, so i cant tell you when it hangs up
nteaviation replied on at Permalink Reply
nteaviation
I would first make sure that the webserver will serve up regular .php pages. Create a file called phpinfo.php that has this in it
<?php phpinfo(); ?>

Then try to hithttp://yourdomain.com/phpinfo.php... with your browser. If you get the PHP information page, then the web server is functioning, at least at a basic level. ** Be sure to delete the phpinfo.php file when you are done trouble shooting as it is a security risk **

Regardless what your web host says, if your throw a "500 server error" there almost has to be a corresponding apache error log entry. Shutting off error logs completly, as your web host infers, is just plain stupid.
senatetraining replied on at Permalink Reply
senatetraining
Were now getting

File/homepages/33/d173811626/htdocs/conc/concrete/config/../packages/theme_businesstheme/themes/businesstheme/default.php not found. All themes need default.php and view.php files in them. Consult concrete5 documentation on how to create these files.
senatetraining replied on at Permalink Reply
senatetraining
What is a PASSWORD SALT?
ronyDdeveloper replied on at Permalink Reply
ronyDdeveloper
A password salt is an encrypted key stored in configs site.php
In C5 system, the password is attached with this salt key & then encrypt it to store into database. This is just because of security reason.

Rony
senatetraining replied on at Permalink Reply
senatetraining
Problem still remains website wont load (http://senate-group.co.uk/) any idea on how to fix this?
senatetraining replied on at Permalink Reply
senatetraining
Just had a look at the sourse of the site and iot stops around line 44-48 every time...


<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
        "http://www.w3.org/TR/2000/REC-xhtml1-20000126/DTD/xhtml1-transitional.dtd">
<html lang="en">
<head>
<link rel="stylesheet" media="screen" type="text/css" href="/NewSenateSite/index.php/tools/css/themes/businesstheme/main.css" />
<link rel="stylesheet" media="screen" type="text/css" href="/NewSenateSite/index.php/tools/css/themes/businesstheme/typography.css" />
<meta http-equiv="content-type" content="text/html; charset=UTF-8" />
<title>The Senate Group :: Home</title>
<meta name="description" content="" />
<meta name="generator" content="concrete5 - 5.4.2.1" />
<script type="text/javascript">
var CCM_DISPATCHER_FILENAME = '/NewSenateSite/index.php';
var CCM_CID = 1;
var CCM_EDIT_MODE = false;
var CCM_ARRANGE_MODE = false;
Viewing 15 lines of 40 lines. View entire code block.



<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
"http://www.w3.org/TR/2000/REC-xhtml1-20000126/DTD/xhtml1-transitional.dtd">
<html lang="en">
<head>
<link rel="stylesheet" media="screen" type="text/css" href="/NewSenateSite/index.php/tools/css/themes/businesstheme/main.css" />
<link rel="stylesheet" media="screen" type="text/css" href="/NewSenateSite/index.php/tools/css/themes/businesstheme/typography.css" />


<meta http-equiv="content-type" content="text/html; charset=UTF-8" />
<title>The Senate Group :: Home</title>
<meta name="description" content="" />
<meta name="generator" content="concrete5 - 5.4.2.1" />

<script type="text/javascript">
var CCM_DISPATCHER_FILENAME = '/NewSenateSite/index.php';
var CCM_CID = 1;
var CCM_EDIT_MODE = false;
var CCM_ARRANGE_MODE = false;
var CCM_IMAGE_PATH = "/NewSenateSite/updates/concrete5.4.2.1/concrete/images";
var CCM_TOOLS_PATH = "/NewSenateSite/index.php/tools/required";
var CCM_REL = "/NewSenateSite";

</script>

<link rel="shortcut icon" href="/NewSenateSite/files/9313/2853/6592/favicon.ico" type="image/x-icon" />
<link rel="icon" href="/NewSenateSite/files/9313/2853/6592/favicon.ico" type="image/x-icon" />

<link rel="stylesheet" type="text/css" href="/NewSenateSite/updates/concrete5.4.2.1/concrete/css/ccm.base.css?v=5b19b568ba1aff8fee97be75022a344b" />
<script type="text/javascript" src="/NewSenateSite/updates/concrete5.4.2.1/concrete/js/jquery.js?v=5b19b568ba1aff8fee97be75022a344b"></script>
<script type="text/javascript" src="/NewSenateSite/updates/concrete5.4.2.1/concrete/js/ccm.base.js?v=5b19b568ba1aff8fee97be75022a344b"></script>
<link rel="stylesheet" type="text/css" href="/NewSenateSite/updates/concrete5.4.2.1/concrete/css/ccm.dialog.css?v=5b19b568ba1aff8fee97be75022a344b" />
<link rel="stylesheet" type="text/css" href="/NewSenateSite/updates/concrete5.4.2.1/concrete/css/jquery.ui.css?v=5b19b568ba1aff8fee97be75022a344b" />
<style type="text/css">
#blockStyle569CalltoAction21 {background-repeat:no-repeat; }
#blockStyle571Footer66 {text-align:center; background-repeat:no-repeat; }
#blockStyle894CalltoAction116 {background-repeat:no-repeat; margin:-2px 0 0 0; }
#blockStyle904Main34 {text-align:center; background-repeat:no-repeat; }
#areaStyleMain236 {background-repeat:no-repeat; a{text-decoration: none;}}
</style>
<link rel="stylesheet" type="text/css" href="/NewSenateSite/updates/concrete5.4.2.1/concrete/blocks/slideshow/view.css?v=5b19b568ba1aff8fee97be75022a344b" />

</head>
<body>

<div id="page">
<div id="header">
<div class="inner">
<div id="logo"><a href="/NewSenateSite/">
adajad replied on at Permalink Reply
adajad
You said you have updated the installation - into what?

The latest version of c5 is 5.6.0.1 and to have a smooth upgrade I would suggest going from 5.4.2.1 -> 5.4.2.2 -> 5.5.2.1 -> 5.6.0.1

Going from 5.4.2.2 to 5.5.2.1 might be unnecessary, but that is what I would do.

It also seems like the page stops rendering when trying to insert an image tag, so I would also look at the code in the page type to see how that image tag insertion looks like.