Unable to access dashboard
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Trying to access dashboard and theme custom css via page settings icon forhttp://annabel.co.uk/ and it won't bring anything up. I recently installed an SSL certificate - could this be the problem? Any help much appreciated!
Hi KD
Yes - I attach screenprints from firefox and chrome - any use?
Thanks
Jo
Yes - I attach screenprints from firefox and chrome - any use?
Thanks
Jo
@madeforspace
Did the issue start right after getting the SSL certificate installed?
Did you check your PHP error log yet?
After making a full backup (files and database), you can upgrade concrete5 to the latest version and see if it resolves the issue.
You can also use the backup to create a clone on a local server and see if you experience the issue.
Did the issue start right after getting the SSL certificate installed?
Did you check your PHP error log yet?
After making a full backup (files and database), you can upgrade concrete5 to the latest version and see if it resolves the issue.
You can also use the backup to create a clone on a local server and see if you experience the issue.
Hi Karl
Thanks again for your time - your input is appreciated.
I suspect this has nothing to do with the ssl certificate - because the php error log shows the following error (dated one month before when I published the site - moved the files and database from the dev domain to the live domain):
PHP Fatal error: Call to a member function populateDirectChildrenOnly() on null in /home/annabelc/public_html/concrete/src/Page/Controller/DashboardExpressEntriesPageController.php on line 79
I checked the local controller.php file in the express_entry_detail folder within the concrete folder and it looks like there is an error there. I haven't touched this file so no idea why it would show an error. Is this a V8.1.0 bug which has been fixed in the latest version?
Jo
Thanks again for your time - your input is appreciated.
I suspect this has nothing to do with the ssl certificate - because the php error log shows the following error (dated one month before when I published the site - moved the files and database from the dev domain to the live domain):
PHP Fatal error: Call to a member function populateDirectChildrenOnly() on null in /home/annabelc/public_html/concrete/src/Page/Controller/DashboardExpressEntriesPageController.php on line 79
I checked the local controller.php file in the express_entry_detail folder within the concrete folder and it looks like there is an error there. I haven't touched this file so no idea why it would show an error. Is this a V8.1.0 bug which has been fixed in the latest version?
Jo
@madeforspace
Are you using any Express based blocks (like the Form block) or features on your site?
The latest 8.2.1 version of concrete5 included a very long list of improvements and bug fixes - many related to Express.
I recommend creating a full backup (files and database), then upgrading to 8.2.1 to see if this resolves the issue.
Are you using any Express based blocks (like the Form block) or features on your site?
The latest 8.2.1 version of concrete5 included a very long list of improvements and bug fixes - many related to Express.
I recommend creating a full backup (files and database), then upgrading to 8.2.1 to see if this resolves the issue.
2 things you can try to see if it makes a difference are:
1- make sure that you set up your URLs properly Look in application/config/app.php and if canonical-ssl-url is empty set it up.
2- empty your cache. If you didn't empty your cache before switching to SSL it might create problems.
1- make sure that you set up your URLs properly Look in application/config/app.php and if canonical-ssl-url is empty set it up.
2- empty your cache. If you didn't empty your cache before switching to SSL it might create problems.
Thank you both for your help. Just to finish this thread to say that I
finally resolved the issue with Nour's help - it was the htaccess file
causing problems!
finally resolved the issue with Nour's help - it was the htaccess file
causing problems!
When opening the Page Settings and Dashboard panels, are there any errors in your browser console?