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webfusion woes

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Hi there,

has anyone used webfusion before, I have installed a site and everything works apart from the ability to upload files. I have seem a couple of forum posts that seem to deal with the issues I am having but none of the solutions seem to work :(

I have tried changing the file.php (but to be honest not sure I know what I am doing) but this didn't work..

Please Help...

Steve
 
webfusion replied on at Permalink Reply
Hello,

My name's Nerys and I work for 123-Reg.

Have you made a support request to our team? If so can you provide the support ticket ID and I will look into this issue for you. If not you can make one here:

https://www.webfusion.co.uk/support/login.aspx?returnurl=protected/a...

We will then be able advise you further on the cause and the solution to this problem.

Regards,

Nerys
glowmedia replied on at Permalink Reply
HI,

thanks for the quick reply, I have adding a support ticket but the system won't let me. The site is hosted on a vps server (xcalibre?) so this is probably why.

Are you able to help me if I pm you the server login details?

Steve
webfusion replied on at Permalink Reply
Hello,

Yes if you can provide some details such as the domain name or IP address of the server I can locate your account and we can look into the issue and will be in touch.

Regards,

Nerys
glowmedia replied on at Permalink Reply
Hi,

I have sent you a pm with the details.

Steve