Forums

my website has turned to error message gobbledygook!

Permalink
I have a website which I used c5 to build a number of years ago. My client has just alerted me to a strange issue with it - the whole homepage is a series of error messages, which I am assuming has occurred due to a need to update the c5 software... I thought I would be able to login and update c5, however when i do login to the c5 backend all i get is more error gobbledygook - i have no idea how to access the c5 dashboard and so no idea how to fix....

the url for the site ishttp://acupuncturephysio.org/

if anyone has any ideas as to how i might go about rectifying this issue - please let me know!

thanks in advance
dolorescupcake
 
mesuva replied on at Permalink Reply
mesuva
What has happened here is that your server has upgraded the version of PHP it's running, beyond the one that the version of concrete5 you have running was designed for.

The solution would be to downgrade the version of PHP on the server (sometimes you can change PHP version in something like cPanel, but you may have to ask the host to do it).

You're running version 5.5 of concrete5, so that's a bit out of date. You might also want to consider updating it to 5.6, which is going to handle the newer PHP version.

To do the update you may need to change the PHP version back for a bit, or take a backup of the site, do the update locally and then update the live site (harder, something you'd do if you're used to working with a local webserver).
dolorescupcake replied on at Permalink Reply
dolorescupcake
Thanks mesuva - i figured the main issue was to do with the fact that the version of concrete5 i was running on the site was out of date - but i forgot about the php upgrade my host did a while back... makes sense. Thanks so much for your input. i'll see if i can work it out from there.