Website Down - Please Help
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Hi guys,
My website http://www.bamboodental.co.uk is down - was running on an older version of concrete5. Can you please help me? I can't even log in to the backend of the website.
Any help is much appreciated - I don't know much about the developing side of it.
Thanks,
Julie
My website http://www.bamboodental.co.uk is down - was running on an older version of concrete5. Can you please help me? I can't even log in to the backend of the website.
Any help is much appreciated - I don't know much about the developing side of it.
Thanks,
Julie
Seems like your website is smiling again... If the problem is fixed, please tell it
Hello, sorry, yes I had posted a reply but it seems that it hasn't gone through. I spoke to the company that does my server and they mentioned that it was maybe something to do with my disk space being too big. They mentioned one folder specifically called the tmp folder and that I should delete some files from that. Do you have any advice regarding that please? They have temporarily increased the disk space for now.
The easiest way of cleaning out your old tmp and cache files is to delete both the files/tmp and files/cache folders, when you next visit your site these two folders will be created by the core system.
I do these regularly on some 5.6 sites and on the latest 8.5.5 sites.
If you are nervous about deleting those two folders, just rename them to tmp-old and cache-old.
When you see the new folders have been created, just delete the tmp-old and cache-old folders.
I do these regularly on some 5.6 sites and on the latest 8.5.5 sites.
If you are nervous about deleting those two folders, just rename them to tmp-old and cache-old.
When you see the new folders have been created, just delete the tmp-old and cache-old folders.
Thank you very much for the information. I have never done this and don't really know much about the backend so appreciate your help very much.
The folder they mentioned was in public_html/files/tmp - is that the same one I should be looking at? There currently is 240MB in that folder - is that big in comparison? I'm worried if I touch anything I will delete files that aren't meant to be deleted to run the website.
The folder they mentioned was in public_html/files/tmp - is that the same one I should be looking at? There currently is 240MB in that folder - is that big in comparison? I'm worried if I touch anything I will delete files that aren't meant to be deleted to run the website.
Yes that is one of them and the other is public_html/files/cache
You must be running on a legacy version of concrete by the look of the file path.
If you would like me to take a look for you, i will need server access, let me know.
EDIT
It would be a good idea to setup a cron job on the server to empty the contents of the files/tmp folder on a weekly basis.
You must be running on a legacy version of concrete by the look of the file path.
If you would like me to take a look for you, i will need server access, let me know.
EDIT
It would be a good idea to setup a cron job on the server to empty the contents of the files/tmp folder on a weekly basis.
