All richtext is not working
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This is an odd one. Yesterday when I attempted to change some text on our website I found the richtext editor was missing the save option. This is in all browsers & multiple computers. When I select edit block I get a green box around the block and then if I click the text, what looks like the classic editor shows up (used to be the inline) and there is no save option.
So, after several attempts to fix I tried testing a clean install (no add-ons at all) of the latest version (8.5.2), and the richtext error continues...
Seeing this happen even on the newest version, I installed the version we had (8.2.0) just to see what happened, and still the same problem...
Any Ideas? Could it somehow be on the server side?
So, after several attempts to fix I tried testing a clean install (no add-ons at all) of the latest version (8.5.2), and the richtext error continues...
Seeing this happen even on the newest version, I installed the version we had (8.2.0) just to see what happened, and still the same problem...
Any Ideas? Could it somehow be on the server side?
Possibly a mod_security problem on the server. try disabling it in the server back end.
Unfortunately that didn't work. Any other ideas?
Also, a further detail I noticed, if I add a new content block it shows the loading bar and stalls at ~95%... no idea if that helps.
When this occurs, take a look in your web browser console for errors.
the only error that is popping up is:
[Exception... "Favicon at "https://www.dudleysauction.com/favicon.ico" failed to load: Not Found." nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: resource:///modules/FaviconLoader.jsm :: onStopRequest :: line 227" data: no]
[Exception... "Favicon at "https://www.dudleysauction.com/favicon.ico" failed to load: Not Found." nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: resource:///modules/FaviconLoader.jsm :: onStopRequest :: line 227" data: no]
oh, a new one came up:
NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIInterfaceRequestor.getInterface]
NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIInterfaceRequestor.getInterface]
Just an update in case this happens to anyone else. I got with the devs of my web host and we were having a mod security error in the 900s. Thanks to ConcreteOwl for mentioning the mod security possibility.
