I recently had my website built in Concrete 5, I have had multiple issues since the beginning with the latest being that I am not able to offer free ground shipping on certain products. I went into the backend and clicked on what seemed to be the correct thing to install the free shipping and nothing happened. This is something that needs to get done asap and I am at a loss. Help please :) I wish there was a human to talk to at concrete 5, it would make things so much easier.