Can't "Connect to the Community" - Invalid concrete5.org username or password
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Hi,
I just installed a new site using composer as I did for some other sites on the same server. Now I can't connect this site to concrete5.org. I always get "Invalid concrete5.org username or password." when trying to sign in. I'm 100% sure that my login data is correct (I can login with the same data on concrete5.org (which I did to write this post)). I tried using Firefox and Chrome.
This site is running C5 8.5.2 (same as at least one other site on this server which I could connect without a problem). Server is running Ubuntu 18.04.
Any help is highly appreciated.
Udo
I just installed a new site using composer as I did for some other sites on the same server. Now I can't connect this site to concrete5.org. I always get "Invalid concrete5.org username or password." when trying to sign in. I'm 100% sure that my login data is correct (I can login with the same data on concrete5.org (which I did to write this post)). I tried using Firefox and Chrome.
This site is running C5 8.5.2 (same as at least one other site on this server which I could connect without a problem). Server is running Ubuntu 18.04.
Any help is highly appreciated.
Udo
Same problem, must be a key in the database. I have used the legacy version for many years and connect without a problem. I have install concrete5 8.4.4 several times, due to the database not working correctly. I'll wait to see if the powers at concrete5 can give a hint to what might be going on.
Do you find some issue?
hello guys))
HI i have the same problem
I have 30 sites in my account and the newest connect`s dont work
Klaus
du schreibst Udo, sprichst du deutsch ?
Gruß Klaus
I have 30 sites in my account and the newest connect`s dont work
Klaus
du schreibst Udo, sprichst du deutsch ?
Gruß Klaus
Hallo Klaus,
ja, ich spreche deutsch, aber die höhere Reichweite hat halt Englisch :-)
Gruß
Udo
ja, ich spreche deutsch, aber die höhere Reichweite hat halt Englisch :-)
Gruß
Udo
Hi, und hast du schon eine Antwort erhalten ?
Gruß Klaus
Gruß Klaus
New installation 8.5.2... when i try to connect tells me error: Invalid concrete5.org username or password. Login works on concrete5.org page.
Please help
Please help
I had the same problem. In my case, the problem was that I changed the canonical URL from http://mysite.com/ to the https/SSL URL.
Apparently concrete5 see the SSL version of the site as an entirely different site. I suspect the same goes for the www version as well.
Apparently concrete5 see the SSL version of the site as an entirely different site. I suspect the same goes for the www version as well.
I think I'm seeing the same issue. I'm evaluating this product for my company and I'm banging my head trying to figure out if this is something I'm doing wrong or if this functionality is broken.
It works fine the first time I register an account but subsequent attempts to sign in fail with the error "Invalid concrete5.org username or password." The temporary work around appears to be to register a new account every time.
It works fine the first time I register an account but subsequent attempts to sign in fail with the error "Invalid concrete5.org username or password." The temporary work around appears to be to register a new account every time.
Hi Guys
I'm having the same problem - the site simply does not want to connect to concrete5.org.... And I can see a lot of people have this issue.
I tried everything and I know that the login is 100% correct as I can login to concrete5.org from outside the website.
Tried to make a new user as some suggest, I tried tried to reinstall, I tried to move the site to another server, I tried to disable SSL so the site use http instead og https as some suggest, I tried to change the version of PHP and Even tried to install the older 8.5.1
this is very frustrating...
The site itself seems to be running fine, but it is impossible to connect it to concrete5.org :-(
Is there no other way to connect a site ? Any idea ??
I'm having the same problem - the site simply does not want to connect to concrete5.org.... And I can see a lot of people have this issue.
I tried everything and I know that the login is 100% correct as I can login to concrete5.org from outside the website.
Tried to make a new user as some suggest, I tried tried to reinstall, I tried to move the site to another server, I tried to disable SSL so the site use http instead og https as some suggest, I tried to change the version of PHP and Even tried to install the older 8.5.1
this is very frustrating...
The site itself seems to be running fine, but it is impossible to connect it to concrete5.org :-(
Is there no other way to connect a site ? Any idea ??
I don't have may sites to monitor. Just one. I ended up creating a new account for the new site. Prior to that I could get the addons through concrete5 website then sftp// to the applications/packages folder and concrete handles the rest in function add-ons just click install.
Hope it helps you to keep going.
Hope it helps you to keep going.
Uhmm That will not work for me as I have many sites in my account...
I did finally do this
1. Created a brand new account with concrete5,org
2. Added my old account to the new project as contributor
3. Gave ownership to my original concrete5 account
4. Remove the other account
Not it seems to work...
1. Created a brand new account with concrete5,org
2. Added my old account to the new project as contributor
3. Gave ownership to my original concrete5 account
4. Remove the other account
Not it seems to work...
Had the exact same problem, been pulling my hair for two days trying to go through logs and responses.
What seems to work is to create a new throw-away account.
I have two existing account and new clean installs cannot connect to any of them, only the new throw-away account works.
What seems to work is to create a new throw-away account.
I have two existing account and new clean installs cannot connect to any of them, only the new throw-away account works.
Hi everyone. Thanks very much for reporting this problem. We have made some changes which should prevent this error from occurring. Could you all please try to connect to the community again and let me know if you have any problems?
Thanks Myq, I performed a brief test and it appears to work now!
I have the same problem – I cannot connect to the community.
Two modifications have I made and I am finally connected to the community (I do not know which one did the trick): I changed the browser (to firefox developer edition) and I entered my user name in lowercase, though I used to login to concrete5 from outside the website with both lowercase and uppercase letters.
I still have the same problem also. I get this error message (attached). I checked with our server and curl is enabled.
I would recommend that you make a new thread with the specific details. Based on your screenshot, your issue is different to the one described in this thread.
Just tried to connect two site (v.8.5.2) to the Community with no success.
Both replies with error message:
• You must specify a site name.
• Invalid site URL.
• Your site token must be 64 characters.
• You must agree to the terms and conditions to continue.
• Invalid email address provided.
• A username must be between at least 3 characters long.
• A password must be between 5 and 64 characters
All these settings made as installed.
Site name, url and admin login works, but can't connect to Community.
Both replies with error message:
• You must specify a site name.
• Invalid site URL.
• Your site token must be 64 characters.
• You must agree to the terms and conditions to continue.
• Invalid email address provided.
• A username must be between at least 3 characters long.
• A password must be between 5 and 64 characters
All these settings made as installed.
Site name, url and admin login works, but can't connect to Community.
I installed v8.4.5 but can't connect to community, same error messages :(
Solved!
It was a browser problem. Safari won't work anymore with this, Chrome works.
It was a browser problem. Safari won't work anymore with this, Chrome works.
I was using safari also and got all the same errors. Switched browser to FireFox and Also Chrome and the list was reduced to "provide a site address" (which there is no box to do that). So I am still out of luck with this issue.
I can't connect to community using Chrome but it worked fine in Firefox
Don't work for me in any browser.
Hi,
Thank you for testing in a few different browsers. Did you try the developer version of Firefox?
We are working on a fix.
Jess
Thank you for testing in a few different browsers. Did you try the developer version of Firefox?
We are working on a fix.
Jess
Thanks Jess, with this firefox developer browser works! :)
Firefox Developer version doesn't work for me, I tried all of them, Opera, Firefox, Chrome, Edge, and got same "Invalid concrete5.org username or password". I am new Concrete user. I started today, everthing went well until this..
Hmmm Let's try a couple things:
1. Check with your host to see if the following PHP extensions are installed:
Fileinfo, Mbstring, CURL, ZipArchive
2. Incorrect file permissions on your server.
3. Double check your username/password for the community.
If those steps don't do it, can you follow up and send your environment information to us? You can find the environment info for your Concrete CMS site on this URL: yourwebsite.com/index.php/dashboard/system/environment/info
1. Check with your host to see if the following PHP extensions are installed:
Fileinfo, Mbstring, CURL, ZipArchive
2. Incorrect file permissions on your server.
3. Double check your username/password for the community.
If those steps don't do it, can you follow up and send your environment information to us? You can find the environment info for your Concrete CMS site on this URL: yourwebsite.com/index.php/dashboard/system/environment/info
Thanks for reply I am sure about my account because I have signed in to reply this :)
What a pity I am not experienced about hosting stuff, my problem still persits
I attached txt file of web information.
What a pity I am not experienced about hosting stuff, my problem still persits
I attached txt file of web information.
