Different Community Account associated with Site
Permalink
I apparently inadvertently set up more than one community account.
I associated a new c5 website with the new account.
I logged into my initial community account and ordered a template. After purchase I have options to associate the purchase with a website. The new website does not appear on this list.
How can I consolidate the one, or two, different community accounts into one?
How can I associate my new site with the correct community account, "correct" being the account that has the template I've purchased?
I associated a new c5 website with the new account.
I logged into my initial community account and ordered a template. After purchase I have options to associate the purchase with a website. The new website does not appear on this list.
How can I consolidate the one, or two, different community accounts into one?
How can I associate my new site with the correct community account, "correct" being the account that has the template I've purchased?
This is the exact same problem I have at the moment......client has bought a plugin but can't log in with their account to the community as the site is associated with mine....
To assign the project to a new owner you are going to want this how to http://www.concrete5.org/documentation/how-tos/editors/transfer-a-p...
If you need to just reconnect than you will want to clear the site token so that you can reconnect it with the account with which you purchased the theme.
To do this you are going to need to go into your cpanel. Under databases you will want to go into phpMyAdmin. When you enter the phpMyAdmin panel there will be a list of databases, choose the one for the site you wish to re-connect, and open the config table. You are going to want to delete MARKETPLACE_SITE_TOKEN and MARKETPLACE_SITE_URL_TOKEN, and the clear your sites cache in the dashboard under system & settings, clear cache.
Now when you go to connect to the community you will be able to connect the site to a new account, and a new project page.
If you need to just reconnect than you will want to clear the site token so that you can reconnect it with the account with which you purchased the theme.
To do this you are going to need to go into your cpanel. Under databases you will want to go into phpMyAdmin. When you enter the phpMyAdmin panel there will be a list of databases, choose the one for the site you wish to re-connect, and open the config table. You are going to want to delete MARKETPLACE_SITE_TOKEN and MARKETPLACE_SITE_URL_TOKEN, and the clear your sites cache in the dashboard under system & settings, clear cache.
Now when you go to connect to the community you will be able to connect the site to a new account, and a new project page.
