I updated and now I'm dead
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Hi people!
I have run into a problem. I am trying to help my partners Dad update his website and in the process I noticed that his concrete5 site manager needed updating. Sooo I clicked on the update (yay me!)... Now comes the sad part, the update has now ruined the beauty of the site manager and is only displaying without any CSS or magic.
I don't understand what has happened and would appreciate any and all help :-/
Cheers,
Edward
I have run into a problem. I am trying to help my partners Dad update his website and in the process I noticed that his concrete5 site manager needed updating. Sooo I clicked on the update (yay me!)... Now comes the sad part, the update has now ruined the beauty of the site manager and is only displaying without any CSS or magic.
I don't understand what has happened and would appreciate any and all help :-/
Cheers,
Edward
URL?
The URL is-
http://www.arden-house.co.uk/
The site is still working, I had updated the 'site manager' in the hopes of being able to modify some of it however now I can't even load the editor :-(
http://www.arden-house.co.uk/
The site is still working, I had updated the 'site manager' in the hopes of being able to modify some of it however now I can't even load the editor :-(
Hi MrKDilkington,
It says that I am currently running 5.6.3.4
Does that help?
It says that I am currently running 5.6.3.4
Does that help?
@thatroguehero
I don't have experience with that version of concrete5.
Have you cleared the concrete5 cache and browser cache?
I don't have experience with that version of concrete5.
Have you cleared the concrete5 cache and browser cache?
Hi MrKDilkington,
I have cleared my browser cache however the 'site manager' is not offering me the option to do so within Concrete5. I have followed guides but when I select the appropriate link that should send me to the clearing option the page does not load correctly and I am left looking at all of the HTML options that I was already looking at.
I hope what I have described above makes sense.
I have cleared my browser cache however the 'site manager' is not offering me the option to do so within Concrete5. I have followed guides but when I select the appropriate link that should send me to the clearing option the page does not load correctly and I am left looking at all of the HTML options that I was already looking at.
I hope what I have described above makes sense.
I have quite a bit of experience with this version, can you provide a link to your site so we can see what's going on? Also, do you know what version you updated from?
Hi Hutman,
I'm sorry to say but I am unsure which version I updated from.
I'm sorry to say but I am unsure which version I updated from.
It seems you might have a permission problem on the server. The browser's console is full of error messages about critical core files, required by the dashboard, not allowed to load:
You will also notice that because the file jquery.js (required also by the dashboard AND your site) is not loading, several things are not working on the website itself. For instance, the drop down menus in the nav bar are not working anymore. The slideshows are also not working.
jquery.js Failed to load resource: the server responded with a status of 403 (Forbidden) ccm.base.js Failed to load resource: the server responded with a status of 403 (Forbidden) ccm.base.css Failed to load resource: the server responded with a status of 403 (Forbidden)
You will also notice that because the file jquery.js (required also by the dashboard AND your site) is not loading, several things are not working on the website itself. For instance, the drop down menus in the nav bar are not working anymore. The slideshows are also not working.
Hi mnakalay,
Thank you for that. How would you recommend I fix this then because I don't understand how this has occurred when all I have done is press the 'update' prompt button.
Thank you for that. How would you recommend I fix this then because I don't understand how this has occurred when all I have done is press the 'update' prompt button.
I have no idea how it could have happened but usually (I stress usually) that error means there is a permission problem.
Here's a little test you can run:
paste this in your browser's address barhttp://www.arden-house.co.uk/updates/concrete5.6.3.4/concrete/css/c... and try to open it.
You will get a message saying access forbidden.
Now try with this one:http://www.arden-house.co.uk/concrete/css/ccm.base.css...
This one points at the previous version before you updated. You will see the file open and no error message.
You need to use an FTP client or maybe your cPanel and modify the permissions on both your css and js folders inside: updates/concrete5.6.3.4/concrete/
You should set their permission to a value of 755.
If you are not sure how contact me by Private Message and I'll be happy to have a look.
Here's a little test you can run:
paste this in your browser's address barhttp://www.arden-house.co.uk/updates/concrete5.6.3.4/concrete/css/c... and try to open it.
You will get a message saying access forbidden.
Now try with this one:http://www.arden-house.co.uk/concrete/css/ccm.base.css...
This one points at the previous version before you updated. You will see the file open and no error message.
You need to use an FTP client or maybe your cPanel and modify the permissions on both your css and js folders inside: updates/concrete5.6.3.4/concrete/
You should set their permission to a value of 755.
If you are not sure how contact me by Private Message and I'll be happy to have a look.
Thank you for your help! I have sorted it now, it was the permissions.
What version of concrete5 is the site running?
Have you cleared the concrete5 cache and browser cache?