There is a possibility that the upload of the database did not complete. If that is the case, a simple solution to try is to manually re-run the upgrade by entering the url:
yoursite.com/index.php/tools/upgrade?force=1

hi thanks for the reply, i have tried that and still get the same problem, the website is called 47vids.com, any other suggestions?

thank you for replying me


error msg
mysql error: [1054: Unknown column 'cPendingAction' in 'field list'] in EXECUTE("select Pages.cID, Pages.pkgID, Pages.cPointerID, Pages.cPointerExternalLink, Pages.cIsActive, Pages.cIsSystemPage, Pages.cPointerExternalLinkNewWindow, Pages.cFilename, Collections.cDateAdded, Pages.cDisplayOrder, Collections.cDateModified, cInheritPermissionsFromCID, cInheritPermissionsFrom, cOverrideTemplatePermissions, cPendingAction, cPendingActionUID, cPendingActionTargetCID, cPendingActionDatetime, cCheckedOutUID, cIsTemplate, uID, cPath, Pages.ctID, ctHandle, ctIcon, ptID, cParentID, cChildren, ctName, cCacheFullPageContent, cCacheFullPageContentOverrideLifetime, cCacheFullPageContentLifetimeCustom from Pages inner join Collections on Pages.cID = Collections.cID left join PageTypes on (PageTypes.ctID = Pages.ctID) left join PagePaths on (Pages.cID = PagePaths.cID and PagePaths.ppIsCanonical = 1) where Pages.cID = 1")

You should check manually by FTP that the update folder contains the update and that it has been unzipped (you don't need to check every file).

siteroot/updates/concrete5.6.2.1/concrete/

etc.

Then check the last line in:

siteroot/config/site.php

Has a definition that specifies the same version
define('DIRNAME_APP_UPDATED', 'concrete5.6.2.1')

What version was your customer on before updating? If it was many versions ago another possibility is that they missed out on key steps of the upgrade process.

it was updated to from 5.2, how do i check via ftp? i know i sound so dumb right now, sorry ....

Or use the file manager or filespace explorer or whatever it is called in your host's cPanel.