Installation Problems
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Hey guys,
I am having trouble installing C5 on my cpanel server. I have uploaded the unzipped files to my /public_html folder and created a database and username/password. However, when I go to my domain name I don't get the C5 install page. I get the page that says, "Great Success! Apache is working on your cPanel and WHM server. Any ideas where I've messed up? Any help would be greatly appreciated.
Thanks,
-J
I am having trouble installing C5 on my cpanel server. I have uploaded the unzipped files to my /public_html folder and created a database and username/password. However, when I go to my domain name I don't get the C5 install page. I get the page that says, "Great Success! Apache is working on your cPanel and WHM server. Any ideas where I've messed up? Any help would be greatly appreciated.
Thanks,
-J
Try to delete/rename the index.html file in your root folder. It's the default file apache puts there to let you see this message.
Is the index.html file ever named anything else? I have no index/html file in my public_html folder. There is one called index.php. Would that be it?
Thanks,
-J
Thanks,
-J
I just tried renaming it and deleting it and it didn't change anything. I am surely missing something somewhere. Any other ideas?
Thanks,
-J
Thanks,
-J
No! The index.php is the one you need :-) it's from c5, put it back in it's place! But perhaps you need to configure your apache to autorun index.php files! Look in your httpd.conf or perhaps the .htaccess in your public_html.
v.http://httpd.apache.org/docs/2.2/mod/mod_dir.html#directoryindex...
v.http://httpd.apache.org/docs/2.2/mod/mod_dir.html#directoryindex...
Is this something I can do? Or will my hosting provider need to do it?
Here is a screenshot of my public_html folder if this helps at all.
Something similar is happening to me with one of my domains. Would be great to find a fix.
Sometimes it's good to check whether the domain name you have is properly configured on your host before you even worry about concrete5.
Try uploading something like an image (with an easy to type filename) and try and view it through the browser.
If you have already uploaded c5, an easy test is:
http://yourdomain.com/robots.txt...
If you get a list of folders with the word Disallow in front of them, you know the webserver is responding correctly for that domain name and you are using the correct folder.
If not, something on the server might be misconfigured.
I've ocassionally noticed that some browsers cache that Apache welcome screen quite heavily, strangly even after cache cleaning. Swapping to another browser can be good to test.
I've had cases where hosts have set things up wrong, where I've been uploading files to an account on a different machine, but with the same credentials. Domain points to one machine, FTP details go to another.
Oh, and you'll definitely need that index.php file from the concrete5 install for it work properly! :-)
Try uploading something like an image (with an easy to type filename) and try and view it through the browser.
If you have already uploaded c5, an easy test is:
http://yourdomain.com/robots.txt...
If you get a list of folders with the word Disallow in front of them, you know the webserver is responding correctly for that domain name and you are using the correct folder.
If not, something on the server might be misconfigured.
I've ocassionally noticed that some browsers cache that Apache welcome screen quite heavily, strangly even after cache cleaning. Swapping to another browser can be good to test.
I've had cases where hosts have set things up wrong, where I've been uploading files to an account on a different machine, but with the same credentials. Domain points to one machine, FTP details go to another.
Oh, and you'll definitely need that index.php file from the concrete5 install for it work properly! :-)
Hey everyone. Thanks for all your input. I finally found the problem. I contacted my hosting company and something was set up wrong with the accounts. The accounts had been created, deleted, then recreated and somewhere along the way, some numbers got crossed up. I would have never figured this out, but my hosting company found the problem.
Thanks to all who tried to help.
-Jonathan
Thanks to all who tried to help.
-Jonathan
