Have you tried clearing your Browser Cache (temporary internet files)? Tried another browser on another machine?

Otherwise, we are going to need a little more information, like, configuration: Web Host and/or platform specifics(*nix, winders), Concrete 5 version, any information pertaining to your setup. Do you see any oddities, like an error message anywhere, a spinning java symbol.

Hi,

my hosting company is fasthost. I can't tell what platform they use - certainly it looks like a version of windows (sorry I'm not that techy - would windows 2008 make sense?).

Error messages on the installation screen are:
support for C5 urls. It says specifically 'Concrete cannot parse the PATH_INFO or ORIG_PATH_INFO information provided by your server.'

and

under version comparison available it says
'You must chmod 755 concrete/libraries/3rdparty/htmldiff.py and disable PHP safe mode'

Does this help?

Goofy Winders IIs bug I hope.
From thread (thanks to j0e and earnestf):
http://www.concrete5.org/community/forums/installation/pre-installa...


Just add
cgi.fix_pathinfo = 1
to your php5.ini file in your root directory

You may have a php.ini file there at the root. If so create another file called php5.ini in your root and insert that one line into it:
cgi.fix_pathinfo = 1

Can you can create one (try the php5.ini) in your root user directory with that one line in it? Be sure to put the file in user root, not your web root. Post back if you are unsure the difference.

See if that makes any difference.

This is a "total shot in the dark", I am a *nix person. Sorry...

OK I'll try. Does it just need to be that one line of code?

I have been informed that I can't install that (sort of) file on a shared server. Any other suggestions?