Log-In Issues?

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I just signed up yesterday. Now, my first time trying to actually log in to my site post sign-up, I am unable to (though I've been able to log into the community just fine). Just in case I have my password wrong, I sent a reset password requests - which usually generate a response within minutes. It's been two hours. Does anyone have any experience with this? I'm feeling so frustrated because I have so much to do yet on my site that I'm just getting started on, and yet I'm waiting and waiting... and this site seems impossible to find a way to send a support ticket for an issue such as this, they just try to keep redirecting you to your webhost or where you've purchased add-ons from... I've tried both my home and work computers. I've tried Google Chrome & Firefox. I've tried usernames and e-mail as username. I am able to log in to my web host, and tried clicking on log-in from there, but always get to a Concrete5 log-in page that doesn't work when I try to log in. And I've tried asking for ASAP help, and so far no one has responded to me. Maybe I'm not being patient enough, and I understand technical issues sometimes take some time to look at, but I feel like this just being a log-in issue is something that should get resolved right away. Hours later, and it'd at least be nice to be given an idea of wait time if nothing else - and if this issue can get resolved ASAP, even better. Anyone else have issues like this?

 

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