Hi jbrew2,

Sorry to hear that.

Before anyone can help you, some more info is needed:
- do you have a back-up (database AND files)
- does your host have a back-up
- what's the original version of concrete5 (before the backup started)
- what version did you try to upgrade to

Also please read the following to check what other info you can provide:http://documentation.concrete5.org/tutorials/tips-getting-forum-que...

Good day Willem and Thank you! I'll re-state the problem with additional information:

While I was updating to the latest Concrete5 update today, I think its 5.3.4, but not sure at all the update stopped or stalled. When I reloaded my home page, all I get is a white page. I am not getting an error message. The application will not load to clear the Cache. I am using Mac iOS 10.11.2, Safari 9.0.3 with a clean Browser and have also tried FireFox. My website address iswww.www.brunettifamily.org/family/.... This is the Browser errors from the console:

[Warning] Unexpected CSS token: : (font-awesome.css, line 4)
[Warning] Unexpected CSS token: : (font-awesome.css, line 4)
[Warning] Unexpected CSS token: : (font-awesome.css, line 4)
[Warning] Unexpected CSS token: : (font-awesome.css, line 4)
[Warning] Invalid CSS property declaration at: * (jquery.ui.css, line 1)
[Warning] Invalid CSS property declaration at: * (jquery.ui.css, line 286)
[Warning] Unexpected CSS token: : (jquery.ui.css, line 287)
[Error] Failed to load resource: the server responded with a status of 404 (HTTP/2.0 404) (bg_avatar_blue_right.png, line 0)

And this is my host error log from MacHighway:

[09-Apr-2016 17:21:34 UTC] PHP Warning: require(/home/brunetti/public_html/family/updates/concrete5.6.3.4/concrete/dispatcher.php): failed to open stream: No such file or directory in /home/brunetti/public_html/family/concrete/startup/updated_core_check.php on line 6
[09-Apr-2016 17:21:34 UTC] PHP Fatal error: require(): Failed opening required '/home/brunetti/public_html/family/updates/concrete5.6.3.4/concrete/dispatcher.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/brunetti/public_html/family/concrete/startup/updated_core_check.php on line 6

I have all my Data files but I don't think I have any of web files unless they are saved last year during the last upgrade.

That do you think? Any hope?
Joe

Thanks again. I'm looking at my host files and I see the all what you discussed as well as the Backup from last year. It looks like a very large SQL file. I submitted ticket to them for help to see what they can do. I have all my data files backed up locally but some web pages I didn't archive. I think I see all the backup webpages in the server files folder.

Thanks again

Joe

I like to close out this thread with some good news, a big thanks to Willem for the education of where all Install & backup files go and some tech support help to restart the upgrade. The issue was a stall of the upgrade when some core files didn't transfer to my host. Lessons are learned to back up not just the data files but also the web pages. Thanks again!

Joe

good the hear it's solved !

You need the data stored in the SQL database, the files themselves wont contain the data you need.