site not working after 5.6.3.4 upgrade
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We need help as soon as possible as our site is broken at a vital time. Details:
We reached out to our server, webhostinghub last night. We had updated our Concrete5 site,http://historicgrandinvillage.com/,... from 5.6.3.3 to 5.6.3.4. After doing that the site worked fine, except none of the forms worked. So we restored to the previous version and the forms didn't work in that version either (they had been working fine previous to the upgrade). By restoring I back to 5.6.3.3 I lost a lot of work I had done on the site. So when the chat technician said he didn't see any issues on his end to try cause the forms to not work, we decided to let him revert to the site the way it was 24 - 48 hours ago - to the new upgrade. He said he would, and that it would take a few hours. This morning the site is still not online and shows these errors:
Warning: require_once(/home/histor66/public_html/updates/concrete5.6.3.4/concrete/blocks/accordion_toggle/controller.php) [function.require-once]: failed to open stream: No such file or directory in /home/histor66/public_html/updates/concrete5.6.3.4/concrete/core/libraries/loader.php on line 217
Fatal error: require_once() [function.require]: Failed opening required '/home/histor66/public_html/updates/concrete5.6.3.4/concrete/blocks/accordion_toggle/controller.php' (include_path='/home/histor66/public_html/libraries/3rdparty:/home/histor66/public_html/updates/concrete5.6.3.4/concrete/libraries/3rdparty:.:/usr/lib/php:/usr/local/lib/php') in /home/histor66/public_html/updates/concrete5.6.3.4/concrete/core/libraries/loader.php on line 217
This is what we did in response to these errors while talking to a webhostinghub technician:
In FileZilla:
We found the accordion_toggle file in "public_html.old" folder, and moved it to "public_html/concrete/blocks"
We moved "clevyr_nav", "jb_register", "maintenance_editor", and "pc5_custom_templates" from "public_html.old/concrete/packages" folder, and moved it to "public_html/concrete/packages
After online chatting and a phone call with technicians at webhostinghub they say they can give us no more help - that their backup to 48 hours ago overrode any backups we had on the server.
Any help you can give us would be greatly appreciated. Right now this site is in demand because there is a community issue and we have posted numerous places the public can go to this site to voice their feedback via the forms I have placed on there, and not only do the forms not work, the site is not even there anymore!
We reached out to our server, webhostinghub last night. We had updated our Concrete5 site,http://historicgrandinvillage.com/,... from 5.6.3.3 to 5.6.3.4. After doing that the site worked fine, except none of the forms worked. So we restored to the previous version and the forms didn't work in that version either (they had been working fine previous to the upgrade). By restoring I back to 5.6.3.3 I lost a lot of work I had done on the site. So when the chat technician said he didn't see any issues on his end to try cause the forms to not work, we decided to let him revert to the site the way it was 24 - 48 hours ago - to the new upgrade. He said he would, and that it would take a few hours. This morning the site is still not online and shows these errors:
Warning: require_once(/home/histor66/public_html/updates/concrete5.6.3.4/concrete/blocks/accordion_toggle/controller.php) [function.require-once]: failed to open stream: No such file or directory in /home/histor66/public_html/updates/concrete5.6.3.4/concrete/core/libraries/loader.php on line 217
Fatal error: require_once() [function.require]: Failed opening required '/home/histor66/public_html/updates/concrete5.6.3.4/concrete/blocks/accordion_toggle/controller.php' (include_path='/home/histor66/public_html/libraries/3rdparty:/home/histor66/public_html/updates/concrete5.6.3.4/concrete/libraries/3rdparty:.:/usr/lib/php:/usr/local/lib/php') in /home/histor66/public_html/updates/concrete5.6.3.4/concrete/core/libraries/loader.php on line 217
This is what we did in response to these errors while talking to a webhostinghub technician:
In FileZilla:
We found the accordion_toggle file in "public_html.old" folder, and moved it to "public_html/concrete/blocks"
We moved "clevyr_nav", "jb_register", "maintenance_editor", and "pc5_custom_templates" from "public_html.old/concrete/packages" folder, and moved it to "public_html/concrete/packages
After online chatting and a phone call with technicians at webhostinghub they say they can give us no more help - that their backup to 48 hours ago overrode any backups we had on the server.
Any help you can give us would be greatly appreciated. Right now this site is in demand because there is a community issue and we have posted numerous places the public can go to this site to voice their feedback via the forms I have placed on there, and not only do the forms not work, the site is not even there anymore!
Comment out the last line of your root/config/site.php file to prevent your site using the root/updates/concrete5.6.3.4 files..
This will force the site to use the previous version (5.6.3.3)
This will force the site to use the previous version (5.6.3.3)
Thanks - trying now.
You have an extra < character on line 5 of your site.php file..
To comment out a line in the site.php file, don't use html comments.
Instead place two forward slashes in front of the code like this..
To comment out a line in the site.php file, don't use html comments.
Instead place two forward slashes in front of the code like this..
// code to be commented out here
I see you are now using concrete5.6.3.3 but the errors are still present!
Your hosting company has probably done something that has messed up the site.
Your hosting company has probably done something that has messed up the site.
clevyr_nav should be in your root/packages folder and not as you have said your root/concrete/packages folder..
We have gotten very confused because of the files that have been created by the server when they updated. We do not know at this point where any of the files should be. Can we send you a private message and work with you to fix this issue?
Yes by all means send me a PM
Hows that now!
Yes, the hosting company has caused the problem, but now says they can't fix it.
He replied: I see the php version was 5.2.17 and as you were in the latest version of Concrete 5 it most likely needs the update to php version 5.6.27.
So webhostinghub was supposed to upgrade the php after the site got back online,but it never did.