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Template installation falied

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Hey out there! I need some assistance please. I just purchased a template in the marketplace. I linked it with my project in the licenceing area. I can see the template in "add functionality" menu under "new" tab with a "download" button.

When I click the butten I receive an error: there was an error unpacing the files, perhaps there is no ZIP installed.

I have two unzip pogramms installed on my computer, so it should work?!

I was able to download the template zip file and unpacked it on my desktop. Where can I upload the files to my server / system so that it can use it?

Thank you a lot in advance for your help. I am a newby in CMS, just got rid of joomla ad hope that c5 is a bit easier to handle for me ;)

JJ
 
TheRealSean replied on at Permalink Reply
TheRealSean
Its possible that zip is not installed on your server or you do not have the required permissions to run the zip command.

A theme installed from the market place would be installed to the packages folder so if you have downloaded it you may need to upload it there once unzipped. (I'm not sure of the format of a downloaded theme)

The theme itself could be uploaded to the themes folder in your root,

the theme path would be something like /themes/the_new_theme

If the theme is a package then place it within packages folder
/packages/the_package_name/
then the theme would likely be in there ie
/packages/the_package_name/themes/the_new_theme
zweimetervier replied on at Permalink Reply
Thank you for your answer. I found out what the problem is. Root cause is that my provider do not allow any updates. It runs on 5.4.1 and the template requires 5.5.1 minimum. So there is no access to the update folder and I cannot update - this causes the issue with ZIP as some permissions are missing in this version.