Unable to download an add-ad

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Hello!

My website is connected to the Concrete5.org website.

I tried to install, download, and use this add-on:
HTML5 Audio Player Basic

After purchasing the free add-on today at the Concrete5 website, I then attempted to download and install the add-on. Inside my website, I was able to see and click the add-on, in the download attempt.

What happened after clicking is that the computer screen gave me many lines of code, and saying at the top of the screen:

"Class Test Does Not Exist".

Does anyone have any suggestions? I would like to use this nice add-on. I used it for another website. A visitor can click it and listen to the MP3 podcast.

i hope to soon receive help about how to download, install, and use this add-on, today. Thanks!

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tamarosher
 
tamarosher replied on at Permalink Reply
tamarosher
After I posted this note, then I kept trying to fix the situation. I had not wanted to upgrade my previously purchased theme to a higher version, fearing my website would then become dysfunctional.

Inside Softaculous, I updated the website to the newest version of Concrete5. Also, I fully deleted that add-on from the website. Then I clicked to that the add-on to the newly updated website. Then the add-on immediately downloaded and installed, and it works fine.

I ask to close this chat, since the problem has vanished.