Update 5.6.0.1 Install Critical Failure - site crashing
Permalink
Hi,
I've just undertaken the update to 5.6.0.1 (having backed up first) and I now have an inaccessible site - 'The website encountered an error while retrievinghttp://www.robinhallhr.com. It may be down for maintenance or configured incorrectly... HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfil the request.'
I've attempted to get into the site via the login page and restore the database from there but this has now resulted in all pages becoming inaccessible.
Any urgent help gratefully received!
Rob
I've just undertaken the update to 5.6.0.1 (having backed up first) and I now have an inaccessible site - 'The website encountered an error while retrievinghttp://www.robinhallhr.com. It may be down for maintenance or configured incorrectly... HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfil the request.'
I've attempted to get into the site via the login page and restore the database from there but this has now resulted in all pages becoming inaccessible.
Any urgent help gratefully received!
Rob
Hi Jon,
any idea where I might find these server logs. I have access to cpanel if that helps.
Rob
any idea where I might find these server logs. I have access to cpanel if that helps.
Rob
cPanel should have an option to view server logs or error logs. Check with
your host, or if anyone on here knows cPanel better than me, please chip in
:)
Jon
On 10 September 2012 12:05, concrete5 Community <discussions@concretecms.com
> wrote:
your host, or if anyone on here knows cPanel better than me, please chip in
:)
Jon
On 10 September 2012 12:05, concrete5 Community <discussions@concretecms.com
> wrote:
Jon,
Logs attached.
Rob
Logs attached.
Rob
Looking through that, it seems like you may have the same issue as me with
json.php not being found.
I'm currently trying to figure out what is calling this file. I'll post
back when I know more...
Jon
On 10 September 2012 12:22, concrete5 Community <discussions@concretecms.com
> wrote:
json.php not being found.
I'm currently trying to figure out what is calling this file. I'll post
back when I know more...
Jon
On 10 September 2012 12:22, concrete5 Community <discussions@concretecms.com
> wrote:
Thanks Jon.
Wonder if you've seen this. Fixes not working for me though although I do have tweetcrete.
http://www.concrete5.org/index.php?cID=376037&editmode=...
http://www.concrete5.org/index.php?cID=376037&editmode=...
Can you get to your dashboard? If so, can you uninstall Tweetcrete?
Try copying json.php from
/concrete/core/
to
/concrete/models/
Then delete everything in
/files/cache/zend_cache--2
/concrete/core/
to
/concrete/models/
Then delete everything in
/files/cache/zend_cache--2
The main issue I'm having is with a missing json.php file, but it's impossible to tell what your specific issue is without more info. Do you have access to your server logs? Need some data from those to debug really...
Jon