Upgraded to latest version of Concrete5, now site is down

Permalink January 22, 2015 at 2:53 PM

I recently updated a site to the newest version of concrete 5. The site was only one version behind.

I made a backup of the site before downloading the upgrade, but once I ran the upgrade, I get the following message:

An unexpected error occurred.
An error occurred while processing this request.

Nothing works, I can't even get to the dashboard to restore my backup. How do I fix this?

EDIT:
In an attempt to see what the error message was, I edited the exceptions.php and forced the site to display the message by changing this line

View::renderError(t('An unexpected error occurred.'), t('An error occurred while processing this request.'), $e);

with this one

View::renderError(t('An unexpected error occurred.'), $e->getMessage(), $e);

The message now reads:
An unexpected error occurred.
Unable to get category for permission view_page

Any suggestions on getting this fixed and the site back up?

Steevb replied on Jan 22, 2015 at 2:55 pm Permalink Reply

What version of C5 were you using before upgrading?

CQWeb replied on Jan 22, 2015 at 3:03 pm Permalink Reply

I believe it was 5.5.2.1

When I look in my updates folder (I still can see the tree via FTP) this is the last folder I can see before 5.6.3.2

Steevb replied on Jan 22, 2015 at 5:27 pm Permalink Reply

You can't jump to 5.6.3.2, you'll have to do it stages. Try 5.6 first, then 5.6.3, then 5.6..3.2.

andrewjaff replied on Jan 23, 2015 at 2:57 pm Permalink Best Answer Reply

Hi ,

just comment last line if your site.php I.e define('DIR_UPDATED_PATTh, 'Concrete5.5.2.1)

After that your site will work.
you can't upgrate directly to 5.6.3.2