Upgraded to v.5.5.2.1, now I can not log in as administrator
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I just upgraded to v. 5.5.2.1 from an even older version of Concrete 5. The site functions fine, but when I attempt to log in to edit/admin the site, I enter my credentials, they are accepted, but I don't get a control panel/dashboard, etc. I just go back to the site's home page.
I backed up the data base prior to updating.
I'm pretty tech savvy, but in a different discipline; professional media production. This is my business' web site, in which I am the owner/operator, and therefor the site admin.
Any help/insight would be greatly appreciated.
Thanks,
Will LeMaster
I backed up the data base prior to updating.
I'm pretty tech savvy, but in a different discipline; professional media production. This is my business' web site, in which I am the owner/operator, and therefor the site admin.
Any help/insight would be greatly appreciated.
Thanks,
Will LeMaster
What version did you upgrade from? When upgrading sometimes you need to upgrade in steps rather than big jumps.
Hi Huntman, thanks for your reply.
Unfortunately, I don't know the previous version. I know it's a bit lame on my part, but it's the truth.
Understanding that this is not my area of expertise, what would you recommend as the best course of action to remedy this situation?
Best,
Will LeMaster
Unfortunately, I don't know the previous version. I know it's a bit lame on my part, but it's the truth.
Understanding that this is not my area of expertise, what would you recommend as the best course of action to remedy this situation?
Best,
Will LeMaster
If it was me I would revert and restore so that you can check what version was there before and go through the proper upgrade steps.
Is there documentation available that clearly outlines the steps to do that?
Probably not for a version that old. What process did you use to upgrade?
1. I backed up my data base to my local drive using the onboard tool in the Concrete5 control panel.
2. I downloaded v.5.5.2.1
3. I installed the update by clicking the 'update' button in the Concrete5 control panel.
It was a matter of seconds and window came up saying that the update was successful.
2. I downloaded v.5.5.2.1
3. I installed the update by clicking the 'update' button in the Concrete5 control panel.
It was a matter of seconds and window came up saying that the update was successful.
Ok, I'm assuming that you put the one you downloaded into the "updates" directory, if so. Restore the database backup you created and check to make sure that there is no version definition in the /config/site.php (if there is remove it) and that should get you back where you were before.
Before you do this, do you have any javascript errors on the page after you login that might be preventing the edit bar from showing up? Or PHP Errors in your server's error log that might tell you there is something else wrong on the page and the update went fine?
Before you do this, do you have any javascript errors on the page after you login that might be preventing the edit bar from showing up? Or PHP Errors in your server's error log that might tell you there is something else wrong on the page and the update went fine?
Make sure the footer for your current theme has this:
in older versions of c5 this code could be placed in the header and still function. In later versions it failed and needed to be in the footer.
<?php Loader::element('footer_required'); ?>
in older versions of c5 this code could be placed in the header and still function. In later versions it failed and needed to be in the footer.
Thank you gents, for volunteering your help and input. As I pointed out earlier, this is not my area of expertise and is beyond my scope and knowledge base. Can you recommend someone who I can hire to fix this problem, perhaps one of you?
