Urgent! Website broken after upgrading attempt.
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Hi there,
I need urgently help with this! I was having issues before with "Fatal Error: Maximum execution time" then I lost all the content from my homepage and could not restore previous versions = "Fatal Error: Maximum execution time." I thought it thought it could be related to lack of upgrading and decided to upgrade to the new C5 version and got this:
I can't login now, I do not have access to my website.
PLEASE HELP!
I need urgently help with this! I was having issues before with "Fatal Error: Maximum execution time" then I lost all the content from my homepage and could not restore previous versions = "Fatal Error: Maximum execution time." I thought it thought it could be related to lack of upgrading and decided to upgrade to the new C5 version and got this:
I can't login now, I do not have access to my website.
PLEASE HELP!
Warning: require() [function.require]: Unable to access /home/jobs4librarians.com/web/updates/concrete5.5.2.1/concrete/dispatcher.php in /usr/home/jobs4librarians.com/web/concrete/startup/updated_core_check.php on line 6 Warning: require(/home/jobs4librarians.com/web/updates/concrete5.5.2.1/concrete/dispatcher.php) [function.require]: failed to open stream: No such file or directory in /usr/home/jobs4librarians.com/web/concrete/startup/updated_core_check.php on line 6 Warning: require() [function.require]: Unable to access /home/jobs4librarians.com/web/updates/concrete5.5.2.1/concrete/dispatcher.php in /usr/home/jobs4librarians.com/web/concrete/startup/updated_core_check.php on line 6 Warning: require(/home/jobs4librarians.com/web/updates/concrete5.5.2.1/concrete/dispatcher.php) [function.require]: failed to open stream: No such file or directory in /usr/home/jobs4librarians.com/web/concrete/startup/updated_core_check.php on line 6 Fatal error: require() [function.require]: Failed opening required '/home/jobs4librarians.com/web/updates/concrete5.5.2.1/concrete/dispatcher.php' (include_path='.:/usr/share/php:/usr/share/pear') in /usr/home/jobs4librarians.com/web/concrete/startup/updated_core_check.php on line 6
This is probably a file permission issue, you should probably contact your service provider to fix it. Or if you have straight shell access, you could try running this IN THE CONCRETE'S INSTALLATION DIR:
Sorry for this, but how should I proceed to run that? I do have access to my server through ftp.
Thanks a lot!
Thanks a lot!
That is run in the command shell of your server, so you should connect there e.g. with SSH. And I've assumed this site is running on a Linux-based server.
You can usually also update your file-level permissions from FTP but updating thousands of files manually one by one might take you hours or even days whereas running that command takes a couple of seconds.
If you don't have shell access, your service provider might have given you e.g. cPanel access where you have tools to do this.
You can usually also update your file-level permissions from FTP but updating thousands of files manually one by one might take you hours or even days whereas running that command takes a couple of seconds.
If you don't have shell access, your service provider might have given you e.g. cPanel access where you have tools to do this.
Hi,
An agent of my service provider has run the command for me, but I don't have access to the log in page yet. Same error.
Any idea? What should I do next?
Thanks a lot!
An agent of my service provider has run the command for me, but I don't have access to the log in page yet. Same error.
Any idea? What should I do next?
Thanks a lot!
Where did you download the update package from?
From the dashboard, updates news board.
I just clicked on the link to upgrade....
I hope it helps.
I just clicked on the link to upgrade....
I hope it helps.
Yeah, that might also be that your update has not been successful.
You could try downloading version 5.5.2.1 from the download dir and replace your /updates/concrete5.5.2.1/ contents with the files contained in the originally downloaded file.
You could try downloading version 5.5.2.1 from the download dir and replace your /updates/concrete5.5.2.1/ contents with the files contained in the originally downloaded file.
By checking updates/concrete5.5.2.1/ I find an inedx.html and the folder concrete which contains all the folders page_types, single pages, themes, etc.
So should I delete all the contents and put them again (downloaded files)?
Thanks!
So should I delete all the contents and put them again (downloaded files)?
Thanks!
Should I keep the same directory structure withing the folder Concrete5.5.21?
Index.html
Concrete/ and within this folder all the other folders?
Thank you... My first upgrade :/
Index.html
Concrete/ and within this folder all the other folders?
Thank you... My first upgrade :/
Just to clear up:
1. Download 5.5.2.1 from here:http://www.concrete5.org/developers/downloads/...
2. Extract the folder "concrete5.5.2.1/concrete" from that zip file
3. Upload that (=replace current one) to your /upgrades/concrete5.5.2.1/concrete
And if you get database errors after that, you still probably need to run the upgrade scripts.
1. Download 5.5.2.1 from here:http://www.concrete5.org/developers/downloads/...
2. Extract the folder "concrete5.5.2.1/concrete" from that zip file
3. Upload that (=replace current one) to your /upgrades/concrete5.5.2.1/concrete
And if you get database errors after that, you still probably need to run the upgrade scripts.
Hi there,
After doing that I get the following error when trying to log in.
It is this what you mean? Would I have to run upgrade scripts? thanks!!
After doing that I get the following error when trying to log in.
Fatal error: Uncaught exception 'ADODB_Exception' with message 'mysql error: [1054: Unknown column 'Pages.cIsActive' in 'field list'] in EXECUTE("select Pages.cID, Pages.pkgID, Pages.cPointerID, Pages.cPointerExternalLink, Pages.cIsActive, Pages.cIsSystemPage, Pages.cPointerExternalLinkNewWindow, Pages.cFilename, Collections.cDateAdded, Pages.cDisplayOrder, Collections.cDateModified, cInheritPermissionsFromCID, cInheritPermissionsFrom, cOverrideTemplatePermissions, cPendingAction, cPendingActionUID, cPendingActionTargetCID, cPendingActionDatetime, cCheckedOutUID, cIsTemplate, uID, cPath, Pages.ctID, ctHandle, ctIcon, ptID, cParentID, cChildren, ctName, cCacheFullPageContent, cCacheFullPageContentOverrideLifetime, cCacheFullPageContentLifetimeCustom from Pages inner join Collections on Pages.cID = Collections.cID left join PageTypes on (PageTypes.ctID = Pages.ctID) left join PagePaths on (Pages.cID = PagePaths.cID and PagePaths.ppIsCanonical = 1) where Pages.cID = '5'") ' in /usr/home/jobs4librarians.com/web/updates/concre in /usr/home/jobs4librarians.com/web/updates/concrete5.5.2.1/concrete/libraries/3rdparty/adodb/adodb-exceptions.inc.php on line 78
It is this what you mean? Would I have to run upgrade scripts? thanks!!
I get this:
Fatal error: Class 'Stack' not found in /usr/home/jobs4librarians.com/web/updates/concrete5.5.2.1/concrete/models/collection.php on line 705
MAKE SURE that BEFORE doing that, please take a backup of your database. If this goes wrong, the process cannot be reverted without a backup. This means that if this breaks your site, your site is broken, period. ALWAYS BACKUP BEFORE UPDATE!
Second thing you should make sure is that your current version of concrete5 has been AT LEAST 5.4.2.2. If it has been previous, you should first upgrade to 5.4.2.2. If you try upgrading previous version to 5.5.2.1, that will not work, period! The upgrade paths do not support this.
So my word to you: you have been warned!
But here's how to do it after making sure everything above is OK, go to:
And click the button to upgrade.
Second thing you should make sure is that your current version of concrete5 has been AT LEAST 5.4.2.2. If it has been previous, you should first upgrade to 5.4.2.2. If you try upgrading previous version to 5.5.2.1, that will not work, period! The upgrade paths do not support this.
So my word to you: you have been warned!
But here's how to do it after making sure everything above is OK, go to:
www.yoursite.com/index.php/tools/required/upgrade
And click the button to upgrade.
I am afraid I tried to log in, before getting your message.
Still having the error about the Stacks :(
Any suggestion?
Still having the error about the Stacks :(
Any suggestion?
Check your file system and make sure there is this file:
If that's not there, some files have probably not been uploaded during your file uploads to the server.
/upgrades/concrete5.5.2.1/concrete/models/stack/model.php
If that's not there, some files have probably not been uploaded during your file uploads to the server.
I am now deleting the folder concrete5.5.2.1 from the the updates directory and will transfer all the files from the version 5.4.2.2.
I think I was running before the 5.4.1. So let see whether that's is part of the problem....
By the way, that file model.php was there.
I think I was running before the 5.4.1. So let see whether that's is part of the problem....
By the way, that file model.php was there.
You will also need to edit your root/config/site.php file and delete this section
define('DIRNAME_APP_UPDATED', 'concrete5.5.2.1');
Thanks! The situation is like this now.
- Deleted the snippet you mentioned.
- unpacked and transferred to updates folder the version 5.4.2.2
I do the login and works.
However:
1. Should I know try to upgrade?
2. When I go to dashboard/system& settings to clear the cache, it does not find the page "Page not found" that's odd...
3. When I log in the home page looks how left it last time, however when going to edit mode: EVERYTHING is gone! No content, no header, ... a blank page with the block ready to put info in there. I have tried to restore the previous version but it doesn't let me... can't hit the button?
A huge thank you for all this help, I would have given up if I had not your help
- Deleted the snippet you mentioned.
- unpacked and transferred to updates folder the version 5.4.2.2
I do the login and works.
However:
1. Should I know try to upgrade?
2. When I go to dashboard/system& settings to clear the cache, it does not find the page "Page not found" that's odd...
3. When I log in the home page looks how left it last time, however when going to edit mode: EVERYTHING is gone! No content, no header, ... a blank page with the block ready to put info in there. I have tried to restore the previous version but it doesn't let me... can't hit the button?
A huge thank you for all this help, I would have given up if I had not your help
I can see from your sites source code that you are running concrete5.4.2.2,
I can also see that you have not upgraded to that version, so I suspect that you were running 5.4.2.2 in the first instance,
This kinda makes sense because if you had tried to upgrade via the dashboard to 5.5.2.1 and you were running an earlier than 5.4.2.2 you would (or should) have received a warning notice!
So how best to proceed,
Try accessing your system using this method
http://jobs4librarians.com/index.php/dashboard/system/...
Let me know if that works..
I can also see that you have not upgraded to that version, so I suspect that you were running 5.4.2.2 in the first instance,
This kinda makes sense because if you had tried to upgrade via the dashboard to 5.5.2.1 and you were running an earlier than 5.4.2.2 you would (or should) have received a warning notice!
So how best to proceed,
Try accessing your system using this method
http://jobs4librarians.com/index.php/dashboard/system/...
Let me know if that works..
Sorry, it doesn't work. "Page not found"
Can you PM me some login details, ftp and website would be ideal.
sure, right now!
