Website won't back up, Upgrade not fully working
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Hello,
I was using version 5.4.2.2 and the website would no longer back up. So I emptied the Page Statistics database and the Core Commerce Orders database and optimized them through phpMyAdmin through DreamHost. Then I refreshed the databases, cleared the cache and disabled statistics through Concrete's dashboard. All this did was take me from getting a Run Time Error to getting a blank page and still no backup. I'm having this same problem with our Concrete website at work...
So I made a backup of my entire DreamHost account and decided to upgrade to Concrete 5.5.2.1. Now, backups still do not work and the edit bar is blank on the homepage. I've tried downloading Concrete 5.5.2.1 and overwriting all the existing files in the Upgrades folder. Still no luck.
I read in someone else's forum that they had malicious files from being hacked. How can I look for this?
What else could it be? Do I need to post a job and pay someone to fix this for me?
Thanks,
Amanda
I was using version 5.4.2.2 and the website would no longer back up. So I emptied the Page Statistics database and the Core Commerce Orders database and optimized them through phpMyAdmin through DreamHost. Then I refreshed the databases, cleared the cache and disabled statistics through Concrete's dashboard. All this did was take me from getting a Run Time Error to getting a blank page and still no backup. I'm having this same problem with our Concrete website at work...
So I made a backup of my entire DreamHost account and decided to upgrade to Concrete 5.5.2.1. Now, backups still do not work and the edit bar is blank on the homepage. I've tried downloading Concrete 5.5.2.1 and overwriting all the existing files in the Upgrades folder. Still no luck.
I read in someone else's forum that they had malicious files from being hacked. How can I look for this?
What else could it be? Do I need to post a job and pay someone to fix this for me?
Thanks,
Amanda
Edit bar is also blank in select other places...
Make sure you have this line of code in the footer.php file of your theme.
<?php Loader::element('footer_required'); ?>
How are you attempting to make a back up?
Yes, I'm using Green Salad theme - I just checked, it's in there.
I was trying to back up through the dashboard. It was working fine in March.
I have some custom code in my root folders that could be messing up the missing edit bar - but I don't know how that would affect the backups.
Also - the Roundabout addon and Mega Menu addons also don't seem to work - so I uninstalled them.
I was trying to back up through the dashboard. It was working fine in March.
I have some custom code in my root folders that could be messing up the missing edit bar - but I don't know how that would affect the backups.
Also - the Roundabout addon and Mega Menu addons also don't seem to work - so I uninstalled them.
If you have access to phpmyadmin, use that to back up your database.
More then likely the size of your database grew to large to backup through the concrete5 dashboard for your servers configuration and is timing out when attempting to.
More then likely the size of your database grew to large to backup through the concrete5 dashboard for your servers configuration and is timing out when attempting to.
Ok - well, the only two tables that looked too big were the two that I emptied...
I still need to fix the problem of the editing bar not showing up on many of the pages.
I appreciate your help! Just getting frustrated over here! :)
I still need to fix the problem of the editing bar not showing up on many of the pages.
I appreciate your help! Just getting frustrated over here! :)
Would you mind providing a link to your site?
removed..
Good morning, the site is set to private so can not be seen.
oh, oops! I remembered to take it out of maintenance mode, but forgot that part. It's public now.
Is the home page the only page the edit bar is missing on?
You have 2 js errors on the home page only.
TypeError: $.widget is undefined
ReferenceError: ccm_activateToolbar is not defined
Do you have a product list installed on your home page?
Have you made sure that you are running the latest version of eCommerce?
You have 2 js errors on the home page only.
TypeError: $.widget is undefined
ReferenceError: ccm_activateToolbar is not defined
Do you have a product list installed on your home page?
Have you made sure that you are running the latest version of eCommerce?
I also got this error when I went into Page Types and tried to edit the left sidebar page type.
I installed the latest version of Concrete. What I had on the homepage was the Roundabout Gallery addon. I uninstalled that addon and it didn't fix anything. Whenever I tried to update the Roundabout Gallery, it would take me to a blank page, but when I went back into Dashboard - it seemed to have updated itself.
I also had the Mega Menu addon - I did the same thing, uninstalled and no change.
I installed the latest version of Concrete. What I had on the homepage was the Roundabout Gallery addon. I uninstalled that addon and it didn't fix anything. Whenever I tried to update the Roundabout Gallery, it would take me to a blank page, but when I went back into Dashboard - it seemed to have updated itself.
I also had the Mega Menu addon - I did the same thing, uninstalled and no change.
What version of eCommerce are you running?
Ok - thank you so much!! I started going through my root folders to see if I had made any custom folders - and sure enough, I had a product list folder under Blocks - I deleted it (after making a copy to my local hd) and now my edit bar is back! I checked home page and also one of the page type defaults.
Seems to be working!
Now I can keep working on the backup problem. I like the feature in Concrete - because the backup features through phpMyAdmin and my host aren't that intuitive.
Thanks so much for your help!!
Seems to be working!
Now I can keep working on the backup problem. I like the feature in Concrete - because the backup features through phpMyAdmin and my host aren't that intuitive.
Thanks so much for your help!!
No problem, glad you got it worked out.
Ha, well, now I've broken a bunch of other things... I do appreciate your help though!
