Where is support on here?
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Where's this great support everyone keeps talking about? I purchased the tcslider add-on several hours ago. The money was charged to my card but it's nowhere to be found on my C5 account - I looked under addons I tried to add it as a box to see if it worked that way. I've emailed, sent messages, searched - 6HOURS of this and I'm FED UP!They sent me an email and the link prompts me to repurchase the product. I registered a couple of days ago and so far my experience has been terrible. I was really looking forward to trying this slider. I hope I can get my money back!!! p.s. the only help button I saw was for $125 - so I figured I'd post in the forum to see if anyone has had a similar experience and how it was handled...
Thanks. I just went there. It shows up as a purchase. When I click on the actuall, it's prompting me to purchase it again.
and Yes, I searched mainly in the dashboard where the other addons I installed are located - not the link on account page for selling addons.
and Yes, I searched mainly in the dashboard where the other addons I installed are located - not the link on account page for selling addons.
There are 2 options on that page.
1 is a link to the marketplace item.
on the far right of it is a link "download" which you can use to download the package
1 is a link to the marketplace item.
on the far right of it is a link "download" which you can use to download the package
No download button on either the purchases or the tcslider page outside of the light blue c5 download button. I'm pretty sure there was some kind of error b/c I've combed this site-hence the need for support...thanks for the help and suggestions.
Hi - any chance you could post up a screenshot of your purchases page? Sorry to ask - I realize this process should be easy, but the button should be there and I'm wondering if you're looking in the wrong place or if there is a problem with the page.
Jon
Jon
Did you take a look at our how to install addons page:
http://www.concrete5.org/marketplace/how_to_install_add_ons_and_the...
The basic process is:
a) connect your site to the community - if you've installed other addons you've probably already done that.
b) purhcase the addon
c) assign that addon to your site that you connected to the community
d) it'll show up on your add functionality page then you can install it.
The screencast on the page mentioned above should help.
http://www.concrete5.org/marketplace/how_to_install_add_ons_and_the...
The basic process is:
a) connect your site to the community - if you've installed other addons you've probably already done that.
b) purhcase the addon
c) assign that addon to your site that you connected to the community
d) it'll show up on your add functionality page then you can install it.
The screencast on the page mentioned above should help.
Thanks everyone! I found it on the licenses page and the video explained how to bring it to life. I didn't connect it yet b/c now I will try to import my current website first so that I associate it with the actual site it's for. Thanks again...oh and p.s 1 my email was answered too!
The part of My Add-ons/Themes is for Add-ons and Themes you created and added to the market place