Customer needs assistance with a shopping cart that stopped working
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Customer has a Concrete5 shopping cart that has stopped working. Not sure which ecommerce package it is but I have attached a snip of what the admin back end looks like.
When trying to add a product to the cart we just get the spinning graphic with no error messages. Not sure when it stopped working as there has not been an order since December.
The website is:http://www.rickshomestore.com
The admin back end seems to work as there are no errors, the only place we see an error is when a product is added. In the logs I see a Post request for the update and a 404 error
I am the hosting service and they are on a cPanel server. The owners email address who is the contact point for this request is: rick@rickshomestore.com
If anyone has experience with this eCommerce package package and can resolve this please contact Rick.
Thanks!
When trying to add a product to the cart we just get the spinning graphic with no error messages. Not sure when it stopped working as there has not been an order since December.
The website is:http://www.rickshomestore.com
The admin back end seems to work as there are no errors, the only place we see an error is when a product is added. In the logs I see a Post request for the update and a 404 error
I am the hosting service and they are on a cPanel server. The owners email address who is the contact point for this request is: rick@rickshomestore.com
If anyone has experience with this eCommerce package package and can resolve this please contact Rick.
Thanks!
Looks like somehow the cart page is deleted.
http://www.rickshomestore.com/index.php/cart/...
(p.s. I find using chrome dev tools and looking at the console to be quite helpful)
http://www.rickshomestore.com/index.php/cart/...
(p.s. I find using chrome dev tools and looking at the console to be quite helpful)
Could you reply to the email in the thread. Customer is not computer literate and I have no Concrete5 experience and entered the request as a favor to him.
Anytime I've seen a 404 page after submitting something in concrete5 it's always been because of 'mod security' on the server kicking in to block something it doesn't need to. I've found it's normally when you submit something that has a tinymce field with html in it. I'm pretty sure I recall seeing this happen when adding products specifically.
The solution is to contact the host and get them to inspect their modsec log for triggered rules that match the URL that 404'd and get them to whitelist those rules.
Hosts will often offer to turn off modsec completely for an account - this also solves it, but should only be considered a last resort.
It's a bit of an ongoing issue with modsec as the rules constantly get updated on servers (a bit like virus definitions), so it can kick in at any point. I've never seen it impact the front end shopping side of sites though, only in dashboard pages like the composer or adding/editing products with text areas on them.
The solution is to contact the host and get them to inspect their modsec log for triggered rules that match the URL that 404'd and get them to whitelist those rules.
Hosts will often offer to turn off modsec completely for an account - this also solves it, but should only be considered a last resort.
It's a bit of an ongoing issue with modsec as the rules constantly get updated on servers (a bit like virus definitions), so it can kick in at any point. I've never seen it impact the front end shopping side of sites though, only in dashboard pages like the composer or adding/editing products with text areas on them.
mod_security is not installed.
Thanks.
Thanks.
Try to disable your pretty URL from dashboard System & Settings and try again.
Rony
Rony
Tried that with no change. Thanks!
Also, I see that their site is using an outdated version of Concrete, and so it should definitely be upgraded to the latest version (5.6.3.1).
I have experience with Cpanel, and I can help with this.