HELP! My site is having all kinds of issues!
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Good evening Concrete5 Community!
My name is James and I run a little startup in Portland, Oregon called Sporeling Labs. I've spent the last few months creating a website in Concrete5 that I'm quite happy with, and have been building/hosting on PacificHost.com. Today (the same day I launched my first product to my followers), I have had nothing but trouble with my site. It's riddled with "500 Internal Server Errors" and I have no idea what's causing them. Leading up to this, I was experiencing strange behavior, such as: any blog post created by "Composer" would automatically crash the site, and at random invervals I wouldn't be able to save any Content blocks that contained certain characters such as apostrophes (') or the letter D (d).
At this point I simply don't have the mental energy or time to troubleshoot this, and am willing to pay someone to just fix it. I just want it to work, and look just like it does now! I don't know if this means tweaking code, or doing a fresh install, or upgrading from 5.6 to 5.7, or simply signing up for something like CloudFlare/CDN, or changing hosts, etc. All I know is I want my site to be stable, fast, and capable of handling somewhat large volumes of traffic.
So to that end, I would love a quote from someone! I'll be honest, I'm a little startup (still working my day job), so my budget is limited. I've only got a handful of clients so far, and very little monthly income from this business.
You can checkout the existing site athttp://www.sporeling.com. (P.S. If it's functioning properly, the theme should load with green buttons, not blue.)
Look forward to your reply! :)
My name is James and I run a little startup in Portland, Oregon called Sporeling Labs. I've spent the last few months creating a website in Concrete5 that I'm quite happy with, and have been building/hosting on PacificHost.com. Today (the same day I launched my first product to my followers), I have had nothing but trouble with my site. It's riddled with "500 Internal Server Errors" and I have no idea what's causing them. Leading up to this, I was experiencing strange behavior, such as: any blog post created by "Composer" would automatically crash the site, and at random invervals I wouldn't be able to save any Content blocks that contained certain characters such as apostrophes (') or the letter D (d).
At this point I simply don't have the mental energy or time to troubleshoot this, and am willing to pay someone to just fix it. I just want it to work, and look just like it does now! I don't know if this means tweaking code, or doing a fresh install, or upgrading from 5.6 to 5.7, or simply signing up for something like CloudFlare/CDN, or changing hosts, etc. All I know is I want my site to be stable, fast, and capable of handling somewhat large volumes of traffic.
So to that end, I would love a quote from someone! I'll be honest, I'm a little startup (still working my day job), so my budget is limited. I've only got a handful of clients so far, and very little monthly income from this business.
You can checkout the existing site athttp://www.sporeling.com. (P.S. If it's functioning properly, the theme should load with green buttons, not blue.)
Look forward to your reply! :)
Thank you for the reply Mark! That is literally exactly what I am experiencing right now!
I don't suppose you are also on the Slipstream server? I've had troubles like this with PacificHost more frequently than I'd care to admit, and am about ready to move all of my sites to something more reliable...but the process is so exhausting!
Any thoughts on a better host for C5? I'd originally left GoDaddy for PacificHost years ago when they announced that they were going to start throttling their smaller accounts....but after 5 years with PacificHost, I'm almost ready to go back.
I don't suppose you are also on the Slipstream server? I've had troubles like this with PacificHost more frequently than I'd care to admit, and am about ready to move all of my sites to something more reliable...but the process is so exhausting!
Any thoughts on a better host for C5? I'd originally left GoDaddy for PacificHost years ago when they announced that they were going to start throttling their smaller accounts....but after 5 years with PacificHost, I'm almost ready to go back.
Hello,
Did you check their knowledge base? tryhttps://support.pacifichost.com/index.php?/Knowledgebase/Article/Vie...
Did you check their knowledge base? tryhttps://support.pacifichost.com/index.php?/Knowledgebase/Article/Vie...
you should try common hosting platforms like hostgator or host monster which always gives better environment to run c5 or any script.
I had issues with magento only but their support guys quickly fixed it. Now a days they are putting me in queue in the support list but i think phone or skype supports are quick.
And there are C5 specific hosting providers too. You may try those if you have better budget.
Thank you
Concrete5coder.com
I had issues with magento only but their support guys quickly fixed it. Now a days they are putting me in queue in the support list but i think phone or skype supports are quick.
And there are C5 specific hosting providers too. You may try those if you have better budget.
Thank you
Concrete5coder.com
If it is an issue with the host, it's worth noting that most quality hosting providers will migrate everything for you. All you need to do is set your TTL on your DNS as low as you can (75 seconds usually), and then be ready to repoint things as soon as the new host is ready to go.
Happy to recommend a provider via PM that will do this for you and that I've been hosting ~45 sites with for some time without issue. If you've only got a couple of sites, I might be able to offer annual hosting for a reasonable fee.
Good luck with getting things sorted quickly.
-Brian
Happy to recommend a provider via PM that will do this for you and that I've been hosting ~45 sites with for some time without issue. If you've only got a couple of sites, I might be able to offer annual hosting for a reasonable fee.
Good luck with getting things sorted quickly.
-Brian
I'm looking at A2 Hosting right now...looks high quality, and they're recommended by C5 themselves. Anyone know anything about them?
http://www.hostjury.com/reviews/a2+hosting
I'm happy with SiteGround
http://www.hostjury.com/reviews/SiteGround...
I'm happy with SiteGround
http://www.hostjury.com/reviews/SiteGround...
I can't get an exact match on service with them, but they are $20/ month more than my host with half the available bandwidth. If I overshoot bandwidth to the next level, they would be more than double the cost (Managed VPS).
Are you looking for a VPS or just a single cPanel instance?
Are you looking for a VPS or just a single cPanel instance?
Hi,
I use site5
http://www.site5.com/in.php?id=106456-48...
Been using them for 4 years and never had a problem. The have amazing customer service via their lives chat and will migrate up to 20 sites for you.
Btw your site seemed fine just the our work page looks strange, it was coming up blank.
I use site5
http://www.site5.com/in.php?id=106456-48...
Been using them for 4 years and never had a problem. The have amazing customer service via their lives chat and will migrate up to 20 sites for you.
Btw your site seemed fine just the our work page looks strange, it was coming up blank.
I agree with mhawke, SiteGround has some great c5 hosting plans.
I've never really been impressed with any budget hosting plan if you want to run a business with real traffic and not just a hobby site.
I'm a happy customer and an affiliate: http://steelesoft.net/siteground...
Their GoGeek plan is very fast and they know how to host concrete5.
BTW, there are several things that need to be addressed, but the time to first byte over 2 seconds is never a good sign: http://www.webpagetest.org/result/150709_E5_C7J/...
concrete5 likes some memory (also assuming you have caching enabled) and a fast MySQL server, from the command line try this on any potential host:
Most budget hosting sucks in this very important benchmark...
I've never really been impressed with any budget hosting plan if you want to run a business with real traffic and not just a hobby site.
I'm a happy customer and an affiliate: http://steelesoft.net/siteground...
Their GoGeek plan is very fast and they know how to host concrete5.
BTW, there are several things that need to be addressed, but the time to first byte over 2 seconds is never a good sign: http://www.webpagetest.org/result/150709_E5_C7J/...
concrete5 likes some memory (also assuming you have caching enabled) and a fast MySQL server, from the command line try this on any potential host:
mysqladmin -status -h their.mysql.server -u your_username -p
Most budget hosting sucks in this very important benchmark...
Sorry I am not able to help but I wanted to let you know that I am having the same issues with PacificHost. I have a site that started displaying 500 Internal Server Errors a few days agao. I am also getting (12)Cannot allocate memory: couldn't create child process: /opt/suphp/sbin/suphp for... errors in logs. I opened a ticket with PacficHost and they replied with a list of possible causes. None that look obvious to me. My site gets little traffic and I haven't made any changes in the several weeks. I am going to point PacificHost to this thread just in case.
Good luck.
Mark