Need help!
Permalink
I just moved my site over to a new server and am now experiencing a lot of issues. Some pages don't have edit buttons, pages half way loading, homepage not loading! and no edit bar there either.
I followed all the directions on moving C5 but am now second guessing myself and think I may have not turned off pretty URLs. I'm a web designer so I'm no expert with this stuff, just a mere hack. I've done this plenty of times but never with C5.
I'd like to hire someone to fix things up for me. Anyone available to help out?
Here's the site:
http://www.frenchbulldogrescue.org...
Thanks,
Mary
I followed all the directions on moving C5 but am now second guessing myself and think I may have not turned off pretty URLs. I'm a web designer so I'm no expert with this stuff, just a mere hack. I've done this plenty of times but never with C5.
I'd like to hire someone to fix things up for me. Anyone available to help out?
Here's the site:
http://www.frenchbulldogrescue.org...
Thanks,
Mary
Did you clear and deactivated the cache before moving ?
Those things usually happen in case the cache gets out of sync for some reasons.
Those things usually happen in case the cache gets out of sync for some reasons.
What method did you use to move the site and the steps taken ?
I'm reuploading the /concrete folder right now to see if that's the issue. Cache has been emptied probably 10 times :) To no avail.
I followed the directions laid out here:
http://www.concrete5.org/documentation/installation/moving_a_site/...
And I successfully moved it once before so I don't get why this time I'm having issue.
I've checked .htaccess and site.php but those look fine too.
Thanks for all the feedback.
I followed the directions laid out here:
http://www.concrete5.org/documentation/installation/moving_a_site/...
And I successfully moved it once before so I don't get why this time I'm having issue.
I've checked .htaccess and site.php but those look fine too.
Thanks for all the feedback.
/concrete folder has been reuploaded and still having issues.
I've logged into the server and checked the error log. There were a few missing files, but nothing in the last 1.5 hours. A lot of messages about timezonedb not being loaded. But it seems the actual errors are:
I have to step away for now, but I was hoping this might make sense to someone.
[02-May-2013 09:31:25 America/Denver] PHP Warning: require_once(/home/frenchbu/public_html/concrete/config/../helpers/text.php) [<a href='function.require-once'>function.require-once</a>]: failed to open stream: No such file or directory in /home/frenchbu/public_html/concrete/libraries/loader.php on line 268 [02-May-2013 09:31:25 America/Denver] PHP Fatal error: require_once() [<a href='function.require'>function.require</a>]: Failed opening required '/home/frenchbu/public_html/concrete/config/../helpers/text.php' (include_path='/home/frenchbu/public_html/libraries/3rdparty:/home/frenchbu/public_html/concrete/config/../libraries/3rdparty:.:/usr/lib/php:/usr/local/lib/php') in /home/frenchbu/public_html/concrete/libraries/loader.php on line 268 [02-May-2013 09:32:25 America/Denver] PHP Warning: Division by zero in /home/frenchbu/public_html/concrete/helpers/image.php on line 63 [02-May-2013 09:32:25 America/Denver] PHP Warning: Division by zero in /home/frenchbu/public_html/concrete/helpers/image.php on line 64 [02-May-2013 09:32:25 America/Denver] PHP Warning: Division by zero in /home/frenchbu/public_html/concrete/helpers/image.php on line 72 [02-May-2013 09:32:52 America/Denver] PHP Warning: Division by zero in /home/frenchbu/public_html/concrete/helpers/image.php on line 63 [02-May-2013 09:32:52 America/Denver] PHP Warning: Division by zero in /home/frenchbu/public_html/concrete/helpers/image.php on line 64 [02-May-2013 09:32:52 America/Denver] PHP Warning: Division by zero in /home/frenchbu/public_html/concrete/helpers/image.php on line 72 [02-May-2013 09:33:15 America/Denver] PHP Warning: Division by zero in /home/frenchbu/public_html/concrete/helpers/image.php on line 63
I have to step away for now, but I was hoping this might make sense to someone.
Turns out that the host (hostgator) didn't have GD installed.
C5's ... incredibly unwise ... use of @ to suppress errors was causing no error to be printed out, but the actual error (once those were removed) was
C5's ... incredibly unwise ... use of @ to suppress errors was causing no error to be printed out, but the actual error (once those were removed) was
[02-May-2013 12:16:43 America/Denver] PHP Fatal error: Call to undefined function imageCreateTrueColor() in /home/frenchbu/public_html/concrete/helpers/image.php on line 118
Makes you think there should be a 'moved.php' type page you can call, that
replicates the install tests. That would have been picked up at install.
Anyway, glad you both got sorted!
Best
Ollie
On 02/05/2013 20:53, "concrete5 Community" <discussions@concretecms.com>
wrote:
replicates the install tests. That would have been picked up at install.
Anyway, glad you both got sorted!
Best
Ollie
On 02/05/2013 20:53, "concrete5 Community" <discussions@concretecms.com>
wrote:
It can't find this file:
http://www.frenchbulldogrescue.org/themes/my_theme/js/cufon-yui.js...
Try FTP'ing your 'my_theme' folder again up to your new site and then check that the 'cufon-yui.js' file is in the right place.
http://www.frenchbulldogrescue.org/themes/my_theme/js/cufon-yui.js...
Try FTP'ing your 'my_theme' folder again up to your new site and then check that the 'cufon-yui.js' file is in the right place.
The missing Cufon file doesn't seem to be the cause of the page(s) crashing.
A few questons...
The site is reporting that it's on version 5.5.1. What version was the zip file you installed when you moved the site or did you copy (and move) your entire old site, including the concrete folder?
A few questons...
The site is reporting that it's on version 5.5.1. What version was the zip file you installed when you moved the site or did you copy (and move) your entire old site, including the concrete folder?
I tried reuploading my theme folder but it made no difference.
And I just copied the entire site, along with the Concrete folder, when I moved everything. I'd done that once before with no problems.
**** update:
Well, looks like things are finally loading. Hostgator got the GD installed but there's still errors :( Getting there though! Nice to know it wasn't entirely my fault.
And I just copied the entire site, along with the Concrete folder, when I moved everything. I'd done that once before with no problems.
**** update:
Well, looks like things are finally loading. Hostgator got the GD installed but there's still errors :( Getting there though! Nice to know it wasn't entirely my fault.
Didn't jshannon's GD fix posted above solve your issue:
http://www.concrete5.org/community/forums/jobs1/need-help1/#488177...
http://www.concrete5.org/community/forums/jobs1/need-help1/#488177...
Yes but I'm still seeing errors on pages with page lists:
http://www.frenchbulldogrescue.org/help-fbrn/foster-dogs/...
But the images are there and the entire page is now loading. And the homepage is loading which is huge!
http://www.frenchbulldogrescue.org/help-fbrn/foster-dogs/...
But the images are there and the entire page is now loading. And the homepage is loading which is huge!
The only errors I see on the page you linked to are the Cufon errors caused by a missing .js file. The Page List block appears fine.
Have you cleared your C5 cache and your browser cache?
Have you cleared your C5 cache and your browser cache?
I cleared my cache everywhere a couple times but, you're right, things are looking better now. The internet fairy must have waved her wand.
I appreciate everyone's help. I don't see the Cufon error but heading off to look into that right now.... again, thanks for the support.
I appreciate everyone's help. I don't see the Cufon error but heading off to look into that right now.... again, thanks for the support.
Caching is the bane of a developer's life. Turn off all caching in C5 and in your browser.
To see the Cufon errors, right-click anywhere on your page and choose 'Inspect Image' and look on the 'Console' tab. It's missing the .js file listed at the top of the list and the other errors are because the first Cufon js file isn't found at that path.
To see the Cufon errors, right-click anywhere on your page and choose 'Inspect Image' and look on the 'Console' tab. It's missing the .js file listed at the top of the list and the other errors are because the first Cufon js file isn't found at that path.
Best
Ollie